Question 1

How do I get there?

Accepted Answer

Take the Akita Shinkansen to Tazawako Station, then the local bus (Hachimantai Line) for approximately 70 minutes and get off at "Shin-Tamagawa Onsen-mae" (0 minutes walk). You can also use the shared taxi service (Airport Liner) from Akita Airport. During winter, only the local bus is available.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00–18:00, and check-out is 10:00. We cannot accept check-ins after 18:00. During winter (December–April), the final local bus departs at 12:35, so if you miss it, you cannot arrive that day. We recommend departing early.

Question 3

Do you have barrier-free access?

Accepted Answer

Yes, the entire facility is designed with barrier-free access, including handrails and minimal floor level changes. Guests using wheelchairs, elderly guests, and pregnant guests can use the facility with peace of mind.

Question 4

Are you open during winter?

Accepted Answer

Shin-Tamagawa Onsen is open year-round. However, from December to mid-April, National Route 341 is closed to general vehicles, so access by private car is not possible. Please use the local bus from Tazawako Station (final departure 12:35).

Question 5

What types of rooms are available?

Accepted Answer

We offer a variety of room types including Japanese-Western twin rooms, comfort twin rooms, triple rooms, and Japanese-style rooms. The interiors feature warm wood tones inspired by Akita's forests, and we can accommodate solo travellers, couples, groups, and three-generation family trips.

Question 6

What is the difference between Tamagawa Onsen and Shin-Tamagawa Onsen?

Accepted Answer

They are sister facilities sharing the same hot spring source. Tamagawa Onsen is a traditional hot spring inn (with both lodging and self-catering sections) and is closed during winter. Shin-Tamagawa Onsen is a year-round resort-style hot spring hotel with extensive facilities including barrier-free access, 14 types of baths, and buffet dining. It is recommended for first-time visitors and those visiting in winter.

Question 7

Do you have an onsen sauna (heated stone room)?

Accepted Answer

We have an indoor sauna available. Some plans include a half-price usage option—please apply at check-in. It is a facility where you can experience the energy of the earth.

Question 8

What are the spring quality and therapeutic benefits?

Accepted Answer

It is a strongly acidic hot spring with pH 1.2 and hydrochloric acid as the main component. It boasts Japan's highest single-source discharge volume at approximately 9,000 litres per minute and also contains trace amounts of radium. Low-level radiation hormesis effects are expected to promote natural healing. It is said to be beneficial for neuralgia, rheumatism, joint pain, poor circulation, and chronic skin conditions.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the facility. The communications environment supports business use and long-term stays.

Question 10

Are there any special rules for multi-night stays?

Accepted Answer

For multi-night stays, room cleaning and sheet changes occur every other day. We recommend multi-night and long-term stays to enhance the benefits of the hot spring.

Question 11

What is the meal style?

Accepted Answer

Buffet-style using local Akita ingredients. The menu features regional specialties such as kiritanpo hot pot and Hinai chicken. Dishes change daily so long-term guests won't get bored. The buffet is based on the concept of "delicious and healthy for your body" with health-conscious offerings.

Question 12

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 15

How do I get there?

Accepted Answer

From JR Tazawako Station, take the local bus towards Tamagawa Onsen for approximately 70 minutes and get off at "Shin-Tamagawa Onsen-mae" (0 minutes walk). By car, it takes approximately 120 minutes from the Morioka IC on the Tohoku Expressway.

Question 16

What is the address?

Accepted Answer

Shin-Tamagawa Onsen, Tamagawa, Tazawako, Senboku, Akita Prefecture

Question 17

What time is checkout?

Accepted Answer

10:00.

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