Question 1

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available in all rooms at no charge.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations made up to the day before arrival are free of charge. Cancellations on the day of arrival incur a 100% cancellation fee of the nightly rate. No-shows also incur a 100% cancellation fee.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 10:00. Please note that the ryokan's operating hours (front desk service) are 7:00 to 23:00.

Question 4

Is smoking allowed?

Accepted Answer

The entire ryokan is non-smoking.

Question 5

What are your operating hours during the year-end and New Year period?

Accepted Answer

We are closed from December 29 to January 3 of the following year. We operate year-round outside of this period.

Question 6

Do you offer foreign language support?

Accepted Answer

We can assist in English. We have welcomed over 190,000 guests from 92 countries, and we have English guidance materials throughout the ryokan.

Question 7

Do you have rental bicycles?

Accepted Answer

We have rental bicycles available. Please use them to explore the old town and go shopping.

Question 8

What types of baths are available and how do I use them?

Accepted Answer

The ryokan has two types of private baths: a hinoki (cypress) bath and a ceramic bath. You can relax while enjoying views of the garden. Since these are private baths, please inquire with the ryokan about availability times.

Question 9

What are the nearby tourist attractions?

Accepted Answer

Near the ryokan you'll find Nezu Shrine, the Shitamachi Folk Museum, and Yanaka Ginza shopping street. The Ueno Park area also has many cultural facilities for all ages, including the Tokyo National Museum, National Museum of Western Art, and Ueno Zoo.

Question 10

What are the guest rooms like?

Accepted Answer

All 12 rooms are Japanese-style tatami rooms. Each room is equipped with air conditioning, TV, Wi-Fi, hair dryer (available upon request), yukata, towels, and toothbrush. Some rooms can accommodate 2 or more guests, and some have private baths.

Question 11

Is dinner provided?

Accepted Answer

We do not provide dinner. Breakfast is available in our first-floor dining room. There are many restaurants in the surrounding area, including Yanaka Ginza shopping street, so please enjoy dinner out in the neighborhood.

Question 12

Is there a car park?

Accepted Answer

We do not have a car park. Since we are about a 7-minute walk from the nearest Tokyo Metro Nezu Station, we recommend using public transport.

Question 13

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 14

What time is check-out?

Accepted Answer

Check-out is at 10:00.

Question 15

Is there a parking lot?

Accepted Answer

We do not have parking available.

Question 16

How do I get here?

Accepted Answer

About 7 minutes on foot from Nezu Station (Nezu Intersection exit) on the Tokyo Metro Chiyoda Line / About 7 minutes on foot from Sendagi Station on the Tokyo Metro Chiyoda Line

Question 17

What is the address?

Accepted Answer

2-3-11 Yanaka, Taito Ward, Tokyo

Question 18

What time is check-in?

Accepted Answer

Check-in is at 15:00.

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