Question 1

Is Wi-Fi free?

Accepted Answer

Yes, Wi-Fi is installed in all guest rooms and is available free of charge.

Question 2

Is there a shuttle bus from the nearest station?

Accepted Answer

Nikko Kotsu dial buses that circulate around each hotel are available from Kinugawa Onsen Station on the Tobu Kinugawa Line (300 yen for adults). Travel time is approximately 8 minutes. There is no direct shuttle bus, so please use the dial bus.

Question 3

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 10:00. Times may vary depending on your plan, so please check the details of your reservation. Check-out can be extended until 11:00 for an additional charge of 2,200 yen per room (tax included) (may be declined during busy periods).

Question 4

Do you have wheelchair and barrier-free facilities?

Accepted Answer

We have wheelchairs available for use throughout the facility and in rooms. Numbers are limited, so please contact us in advance if you need one. We also have barrier-free accessible toilets.

Question 5

Do you have non-smoking and smoking rooms?

Accepted Answer

All rooms are non-smoking. Smoking is only permitted in designated smoking areas (7 locations in Shuuhokan, 1 in Hachiban-kan).

Question 6

Is it suitable for families with children?

Accepted Answer

Yes, we offer loans of children's items and pillows. We also have a kids' room in the facility. We provide high chairs and child-friendly meals, and have facilities to accommodate families. Children aged 1 and above incur an additional infant facility fee of 2,200 yen.

Question 7

Can I use the public bath if I have tattoos?

Accepted Answer

We regret to inform you that guests with tattoos cannot use the public bath. Please use the private bath or the bath in your room instead. For small single-point tattoos, you may use the public bath if you cover them with a cover seal (available for purchase at the shop).

Question 8

Can I use the bath as a day visitor?

Accepted Answer

We apologize, but day-visitor bathing ended on July 31, 2014. The hot spring is available only to overnight guests.

Question 9

What types of hot spring and what is the water quality?

Accepted Answer

The water quality is alkaline simple spring (private source). We offer an open-air bath in the sky garden on the 13th floor of Shuho-kan, which is the highest location in Kinugawa Onsen, large public baths in both Shuho-kan and Hachiban-kan, 4 types of private baths (Uchide no Kozuchi no Yu), and the rock bath "Rakuraku". Hot spring water is also supplied to each guest room.

Question 10

Do you offer special services for anniversaries or birthdays?

Accepted Answer

We can arrange cakes and flower bouquets. Alternatively, you can order these yourself. You can also use the Premium Lounge (available in select rooms).

Question 11

Can anyone use the rock bath? Is there a charge?

Accepted Answer

The rock bath "Rakuraku" is available to guests staying at the facility for an additional fee. For details on rates and operating hours, please contact the front desk directly.

Question 12

What are the meal options and what do they include?

Accepted Answer

For dinner, you can choose from a buffet with over 100 Japanese, Western and Chinese dishes, kaiseki (multi-course Japanese dinner) at the Japanese dining restaurant, or seasonal kaiseki in a private dining room. Breakfast is also offered buffet-style and is popular.

Question 13

Is there parking? Is there a charge?

Accepted Answer

Free parking is available. Our staff will guide you if you pull up to the front entrance. We have approximately 400 parking spaces on a first-come, first-served basis.

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 15

How do I get there?

Accepted Answer

About 8 minutes by Nikko Kotsu dial bus from Kinugawa Onsen Station on the Tobu Kinugawa Line, get off at the front entrance of Asaya. From the Tohoku Expressway Utsunomiya IC, via Nikko Utsunomiya Road Imaicho IC, approximately 20 km on National Route 121.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

What time is check-out?

Accepted Answer

10:00.

Question 18

Is there parking?

Accepted Answer

Parking is available. For details, please contact the facility.

Question 19

Where is the address?

Accepted Answer

Tochigi Prefecture, Nikko City, Kinugawa Onsen, Taki 813

How can we help you?

Quick categories