Question 1

Can I use Wi-Fi in the facility?

Accepted Answer

Free Wi-Fi is available in guest rooms, meeting spaces, banquet halls, convention hall, restaurants, lobby, and lounge. Ask the front desk for the password.

Question 2

Please tell us the access method by airplane.

Accepted Answer

The nearest airport is Komatsu Airport, approximately 60 minutes by car from our facility. Flight times: approximately 1 hour 10 minutes from Haneda Airport, approximately 1 hour 20 minutes from Fukuoka Airport, and approximately 1 hour 30 minutes from New Chitose Airport.

Question 3

How do I access the facility by train?

Accepted Answer

From Tokyo, take the Shinkansen "Kagayaki" to JR Awara Onsen Station in as little as 2 hours 51 minutes. From Osaka, take the Limited Express "Thunderbird" via JR Tsuruga Station; from Kanazawa, take the Shinkansen to JR Awara Onsen Station. From the station, it's about 10 minutes by car or direct bus.

Question 4

What are the benefits of booking through the official website?

Accepted Answer

Bookings through the official website are covered by a best rate guarantee, allowing you to secure the lowest available price. You will get better rates than through other booking sites.

Question 5

What hours can I call for reservations or inquiries?

Accepted Answer

Phone reservations and inquiries are accepted from 9:00 to 20:00. The front desk is open 24 hours, so you can speak to staff anytime after check-in for any requests.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 (latest check-in 19:00); check-out is 10:00. If you will arrive after 18:00, please notify us in advance.

Question 7

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 8

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 9

What is the check-out time?

Accepted Answer

10:00.

Question 10

What is the check-in time?

Accepted Answer

15:00.

Question 11

How do I get there?

Accepted Answer

About 10 minutes by car or direct bus from JR Ashihara Onsen Station or Echizen Railway Yunotomachi Station (free shuttle available). About 15 minutes by car from Kanazu IC on the Hokuriku Expressway. About 60 minutes by car from Komatsu Airport. From Tokyo, take the Hokuriku Shinkansen "Kagayaki" to JR Ashihara Onsen Station in as little as 2 hours 51 minutes.

Question 12

Are there guest rooms with open-air baths?

Accepted Answer

Yes, we have 13 rooms with open-air baths. The special floor "Toki Wasure Riiza" features hot spring open-air baths in all rooms, and we also offer special rooms with open-air baths at Senssen Hall.

Question 13

What are the room types and facilities?

Accepted Answer

118 rooms total (98 Japanese-style rooms, 13 rooms with open-air baths, 7 Western-style rooms). Three-floor structure: special floor "Toki Wasure Riiza", Senssen Hall, and Yuu Yuu Hall. All rooms feature bath, toilet, shower, air conditioning, TV, refrigerator, and heated toilet seat. All rooms use down quilts.

Question 14

What amenities are provided?

Accepted Answer

We provide hand towels, bath towels, body soap, shampoo, rinse, shower caps, hair dryers, toothbrushes, toothpaste, soap, combs, brushes, yukata (casual kimono), razors, and cotton swabs. Some amenities are available in the public bath.

Question 15

What leisure and entertainment facilities are available in the facility?

Accepted Answer

We offer a table tennis corner (from 15:00, ¥500 per 30 minutes excluding tax), karaoke room (from 15:00, private rental only), club "Kimi Matsuya", bar lounge "Wa Matsuya", spa salon "Kilana", and a hot spring egg-making experience (15:00–19:00, complimentary for up to one egg).

Question 16

Do you have a tea lounge or coffee service?

Accepted Answer

At the tea lounge "Kobiri," complimentary morning coffee is available from 7:00–10:00 and 14:00–18:00. We also serve tea, hot chocolate, and soft drinks. Free computer access is also available.

Question 17

Please tell us about the hot spring and public bath facilities.

Accepted Answer

We feature "Sen no Kobore Yu," one of the largest hot spring public baths in the Hokuriku region. The men's bath has large, luxurious facilities. The women's bath offers a variety of bathing options including an esthetic and healing sauna, a private bath (hitoritsuji no yu), and a reclining bath. Outdoor baths (one for men, one for women) and saunas (one for men, one for women) are also available.

Question 18

Is there a shuttle service from JR Awara Onsen Station?

Accepted Answer

We offer complimentary shuttle service from JR Awara Onsen Station and Echizen Railway Yunomaichi Station. Pickups are 14:00–18:00 (advance reservation required); dropoffs are 8:00–11:00 (departing at 00 and 30 minutes past each hour). For reservations and inquiries, call 0776-77-2560.

Question 19

Please tell us about the meal options and dining venues.

Accepted Answer

We serve seasonal kaiseki (multi-course Japanese dinner) cuisine. We have four dining venues: "Shun Dining Sen no Sachi," "Gottsuotei Hanabana," "Zen & Tea Ron Chiyo Mikusa," and "Banquet Hall Senbon Zakura." From November to around March, you can also enjoy snow crab.

Question 20

Is there parking available? Is there a charge?

Accepted Answer

We have an outdoor parking lot with 200 spaces available free of charge. We also have 2 x 200V standard charging stations for electric vehicles (paid service, reservation priority).

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