Question 1

How do I get here by train?

Accepted Answer

Take the Odakyu Line to Hakone-Yumoto Station, then transfer to the Hakone Tozan Railway and get off at Gora Station (about 35 minutes from Hakone-Yumoto). From Gora Station, you can use our complimentary shuttle service, or take the Hakone Tozan Cable Car to Sounzan Station and walk for about 3 minutes.

Question 2

What are the road conditions like in winter?

Accepted Answer

Chain regulations may be in effect during winter (January to March). If you are driving, please check road conditions in advance before visiting.

Question 3

Is there a shuttle service from Gora Station?

Accepted Answer

Yes, we offer complimentary pickup from Gora Station or Sounzan Station. Please contact us before check-in.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 to 18:00, and check-out is at 11:00.

Question 5

What types of guest rooms are available?

Accepted Answer

Multiple room types are available, including 10-tatami Japanese-style rooms and Japanese-style suites with 2 beds. All guest rooms have private open-air baths. Most rooms have shower only without an indoor bath, with emphasis on private open-air bath amenities.

Question 6

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility. Please check the details at check-in.

Question 7

What is the hot spring water quality?

Accepted Answer

It is a sodium bicarbonate spring, which is rare in Hakone and known for its beauty benefits. The reddish-tinged water is silky like natural soap and is said to have a beautifying effect. It is provided as source-fed hot spring water.

Question 8

Is there a large public bath?

Accepted Answer

Yes, we have a large public bath. You can enjoy our source-fed large bath along with the private hot spring bath in your room.

Question 9

Do all rooms have private hot spring baths?

Accepted Answer

Yes, all rooms have private source-fed hot spring baths. Each room features a unique setting—some offer spectacular views overlooking the Hakone mountains, while others are surrounded by forest. Each provides a different atmosphere to enjoy.

Question 10

What kind of meals do you serve?

Accepted Answer

Our chef trained at a Kyoto kaiseki restaurant prepares seasonal kaiseki menus using Hakone vegetables, fresh fish from Odawara delivered each morning, and carefully selected Hida beef. Meals are served at leisure in private dining rooms of various sizes.

Question 11

Can you accommodate allergies?

Accepted Answer

We can accommodate allergies to eggs, dairy, peanuts, and soba (advance reservation required; please contact us at least 5 days before). Accommodation for vegetarian, fish/seafood, gluten-free, religious, soy (soy sauce/miso) diets may be difficult.

Question 12

Can I smoke?

Accepted Answer

The entire facility is non-smoking.

Question 13

Is there a parking lot?

Accepted Answer

Parking is available free of charge. The parking area is on the left side when facing the building's front gate. Please note that the entrance slope is steep, so vehicles with low ground clearance should be careful.

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 17

How do I get there?

Accepted Answer

Free shuttle service from Hakone Tozan Railway "Gora Station" (advance notice required), or approximately 3 minutes on foot from Hakone Tozan Cable Car "Souunji Station."

Question 18

What is the check-out time?

Accepted Answer

11:00.

Question 19

What is the address?

Accepted Answer

1300-681 Gora, Hakone, Ashigarashimo District, Kanagawa Prefecture

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