Question 1

What time is check-out?

Accepted Answer

10:00.

Question 2

Is there a car park?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 3

How do I get there?

Accepted Answer

About 15 minutes by car or bus from JR Beppu Station (get off at Kamenoi Bus Kannawa bus stop and walk about 3 minutes). About 5 minutes by car from Beppu IC. Parking for 5 cars (free, available from 16:00).

Question 4

What time is check-in?

Accepted Answer

16:00.

Question 5

What is the spring water quality like?

Accepted Answer

It is a sodium chloride hot spring with 100% source water directly drawn. It has excellent heat-retention properties and keeps you warm for a long time after bathing—you'll feel warmth radiating from your core. Both indoor baths can be used as private baths.

Question 6

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available in all guest rooms.

Question 7

Is there parking?

Accepted Answer

We have 5 free parking spaces (some with roofs). First come, first served. Available from 16:00 onwards. Please do not park after checkout. Vehicles larger than a minibus cannot access the parking area.

Question 8

What are the check-in and check-out times?

Accepted Answer

Check-in is 16:00–17:30 and check-out is 10:00. If you will arrive after 17:30, please contact us in advance. Late checkout after 10:00 incurs an additional charge of ¥1,500 per hour per person.

Question 9

How should I set my car navigation system?

Accepted Answer

Enter our phone number (0977-66-2328) or search for "Beppu City Tetsuwara 229-2". Note: do not turn in at the entrance before the African Safari entrance.

Question 10

Can I stay with children?

Accepted Answer

Children are welcome. We do not provide children's yukata, so please bring pajamas or equivalent. Please inform us in advance of your children's ages and genders so we can prepare their meals accordingly.

Question 11

What is your cancellation policy?

Accepted Answer

Cancellation charges are 100% of the accommodation fee for no-show/no-arrival and same-day cancellations, 80% for cancellations one day before, and 50% for two days before. Policies may vary by plan.

Question 12

How do I access nearby attractions?

Accepted Answer

Shiraike Jigoku and Hyotan Onsen are within walking distance. Tetsuwara Onsen street is about a 2-minute walk away, and Jigokumushi Kobo Tetsuwara is nearby. Most attractions are within about 30 minutes by car.

Question 13

What kind of food is served and how is it presented?

Accepted Answer

We serve kaiseki dinner featuring fresh seafood and mountain produce from Bungo, both breakfast and dinner in your room. Enjoy Oita specialties such as sekiaji, tori-ten, and jigoku-mushi prepared by hand by our innkeeper. Guests who book via our official website receive one complimentary drink at dinner.

Question 14

How can I use the private bath?

Accepted Answer

Both indoor baths are available as private baths. Enjoy the source-drawn waters of Tetsuwara at your own pace in a private setting.

Question 15

What is your address?

Accepted Answer

Beppu City, Tetsuwara 229-2, Oita Prefecture

Question 16

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

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