Question 1

How far is it from JR Tottori Station?

Accepted Answer

About 10 minutes' walk from the north exit of JR Tottori Station (about 2 minutes by taxi). The inn is right in the middle of Tottori's town centre, a convenient base for sightseeing or business.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 (latest 23:00) and check-out is 10:00.

Question 3

How many rooms are there, and of what types?

Accepted Answer

There are 25 rooms in total, in several types: 8-mat Japanese rooms or Western twin rooms in the old wing (Gensuitei), and Japanese and Japanese-Western rooms in the Hakusuikan wing.

Question 4

Can I use the baths without staying overnight?

Accepted Answer

Day-use bathing is available at 1,100 yen for adults, 800 yen for elementary school children and 300 yen for younger children and infants. Reception is 13:00-20:00, though we may have to decline when the baths are busy.

Question 5

What kinds of baths are there?

Accepted Answer

There are six baths, including three open-air ones: the cypress and granite bath, the garden open-air bath and the private cypress open-air bath. The private open-air bath, where you can bathe undisturbed, is especially popular.

Question 6

What are the qualities of the hot spring?

Accepted Answer

Tottori Onsen is a sodium chloride and sulphate spring, colourless, clear and soft on the skin. Our own historic source, discovered in 1897, flows continuously into the baths. It is a natural hot spring rising in the centre of a prefectural capital, which is rare in Japan.

Question 7

What sightseeing spots are nearby?

Accepted Answer

The inn is convenient for attractions in Tottori City such as the Tottori Sand Dunes (about 20 minutes by car), the Tottori Castle ruins (Jinpukaku) and the Sand Museum. Being in the town centre, it is also well placed for an after-dinner stroll or a round of izakaya.

Question 8

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available in all rooms.

Question 9

Is there a pick-up service?

Accepted Answer

We can collect guests from nearby points such as JR Tottori Station. Please let us know in advance if you use a wheelchair or have difficulty walking. Please contact the inn for details.

Question 10

Can you cater for food allergies?

Accepted Answer

Please tell us about allergies or requests concerning the menu as early as possible. Please note that completely allergen-free meals may not be possible.

Question 11

What is the food like?

Accepted Answer

We serve kaiseki cuisine using plenty of fresh seafood delivered straight from the fishing port along with seasonal local ingredients. The dishes are as attractive to look at as they are to eat, making the evening a special one.

Question 12

How do I get there?

Accepted Answer

About 10 minutes' walk from the north exit of JR Tottori Station (about 2 minutes by taxi), or about 10 minutes by car from Tottori IC on the Tottori Expressway.

Question 13

Is there parking?

Accepted Answer

Parking is not available.

Question 14

What is the address?

Accepted Answer

651 Eiraku Onsen-cho, Tottori City, Tottori Prefecture

Question 15

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

What time is check-in?

Accepted Answer

15:00.

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