Question 1

Is there complimentary shuttle service?

Accepted Answer

Shuttle service to Tsubame Sanjo Station runs once daily (pick-up at 14:40) and must be reserved 3 days in advance. Shuttle service to Iwamuro Station and Yahiko Station is also available with 3 days' notice. Shuttle service to Yahiko is not available in November or during New Year's holiday (January 1-3).

Question 2

What is the cancellation policy?

Accepted Answer

The cancellation charge information is posted on our official website. Policies may vary depending on the booking site and plan, so please confirm at the time of booking.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00, and check-out is at 11:00. If you will check in after 18:00, please notify us in advance. The curfew is 24:00.

Question 4

Are there elevators in the building?

Accepted Answer

The building is situated on sloped ground with several steps throughout. There are no elevators or escalators, so please contact us in advance if you have mobility concerns.

Question 5

Can families with children stay here?

Accepted Answer

Children are welcome. However, as the building is historic with many stairs, please consult with staff in advance if you are travelling with small children.

Question 6

Are there guest rooms with private open-air hot spring baths?

Accepted Answer

Yes, we have several rooms with cypress private open-air baths (natural hot spring). We offer a variety of distinctive rooms including Hiiragi, Shion, Tachibana (with source water flow-through), Kirishima, and Chikutei (historic cottage annex).

Question 7

What is the history of the building?

Accepted Answer

The main building is a samurai landlord's residence built in 1755 (Horeki 5) during the Edo period and is registered as a National Tangible Cultural Property. It was visited by the poet Ryokan, and Emperor Meiji took a brief rest here in 1878.

Question 8

Can I use the hot spring for day visits?

Accepted Answer

Day-use plans are not specified on the official website. Please contact us directly for details (Tel: 0256-82-2001).

Question 9

What is the water quality of Iwamuro Hot Spring and what is 'kuroyou'?

Accepted Answer

Iwamuro Hot Spring is a sulfurous sodium-calcium chloride spring (41.8°C) known as 'kuroyou' (black water) because the bathtub edges are stained black from the mineral-rich water. The large bath has 'Okina no Yu' for men and 'Chikubu no Yu' for women, each with source water flow-through open-air baths.

Question 10

Is Wi-Fi available in the guest rooms?

Accepted Answer

Yes, Wi-Fi is installed in all guest rooms.

Question 11

Where are meals served?

Accepted Answer

Dinner is primarily served in your room. The cuisine is kaiseki (multi-course Japanese dinner) made with careful attention to detail, featuring seasonal ingredients like nodoguro (throat fish) and uni rolls. Breakfast is served in the dining hall (though some plans offer in-room breakfast).

Question 12

Is there a parking lot? Is it free?

Accepted Answer

We have a parking lot. It may be full on weekends due to visitors from within and outside the prefecture, so please arrive early.

Question 13

How do I get there?

Accepted Answer

About 8 minutes by taxi from JR Echigo Line Iwamuro Station. Free shuttle bus available from Tsubame Sanjo Station departing at 14:40 (reservation required 3 days in advance).

Question 14

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 15

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 16

What time is checkout?

Accepted Answer

11:00.

Question 17

What time is check-in?

Accepted Answer

15:00.

Question 18

What is the address?

Accepted Answer

678 Kou, Iwamuro Onsen, Nishi-Kan Ward, Niigata City, Niigata Prefecture

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