Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is installed in all guest rooms and is available free of charge.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 and check-out is at 11:00. You can use the lounge from 13:00 before check-in.

Question 3

Can I stay with my pet?

Accepted Answer

Pets are welcome and we can accommodate up to 6 pets per room (pets may enter guest rooms). You must bring a pet carrier and pet food. Please confirm details at the time of booking.

Question 4

What are the tourist attractions around Jozankei Onsen?

Accepted Answer

Longevity and Health Foot Bath (about 5 minutes' walk), Jozankei Source Park (about 10 minutes' walk), Kappa Family Wishing Hand Bath (about 10 minutes' walk), and others. You can also enjoy the seasonal beauty of the gorge throughout the year.

Question 5

Can I stay with children?

Accepted Answer

As of April 1, 2022, this facility is exclusively for guests in elementary school and above. We cannot accommodate preschool children or infants. Thank you for your understanding.

Question 6

Are there large baths and private baths?

Accepted Answer

We have two large baths with gender rotation (with outdoor bath and sauna), and a paid private sauna called "Suizan Nipa". Our detached bathhouse offers open-air bathing surrounded by forest.

Question 7

What kind of hot spring water do you have?

Accepted Answer

We own 3 naturally flowing hot spring sources from the Toyohira River bed. We blend these sources, which have different mineral compositions, to provide rich, concentrated hot spring water. All guest rooms are equipped with an in-room private bath filled with our own source water, so you can bathe at your preferred time.

Question 8

Is there a shuttle bus from Sapporo city?

Accepted Answer

We operate a complimentary shuttle bus departing from and arriving at Odori Nishi 5-chome (in front of Showa Building) on a reservation-only, first-come-first-served basis. Pickups are at 14:40 and 17:00; drop-offs from Suizantei are at 10:30 and 13:00. Please book via the reservation form on our official website by 19:00 the day before.

Question 9

What kind of meals are served?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) prepared with carefully selected seasonal ingredients from Hokkaido. You can enjoy the changing flavors of the seasons in our private dining room.

Question 10

When can I use the lounge?

Accepted Answer

The lounge is available from 1:00 PM before check-in. We provide sweets, bread, and drinks depending on the time of day.

Question 11

Is there free parking?

Accepted Answer

We have a free car park in front of the facility. No reservation required.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

How do I get here?

Accepted Answer

From JR Sapporo Station South Exit Bus Terminal, take Jotetsu Bus (bound for Jozankei Onsen) for approximately 75 minutes, get off at Daiichi Hotel-mae, 0 minutes' walk. Free shuttle bus service is also available from Sapporo city center (Oji-nishi 5-chome) on a reservation-only, first-come basis.

Question 14

Is there parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 15

What is the check-out time?

Accepted Answer

11:00.

Question 16

What is the check-in time?

Accepted Answer

15:00.

Question 17

What is your address?

Accepted Answer

Hokkaido, Sapporo, Minami-ku, Jozankei Onsen Higashi 4-chome, 353

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