Question 1

Do you offer a shuttle service?

Accepted Answer

We do not offer a shuttle service. From Aizu-Wakamatsu Station, take the town loop bus (Haikara-san or Akabe) to Higashiyama Onsen Station, then walk for about 90 seconds. By taxi it takes about 15 minutes.

Question 2

What is your cancellation policy?

Accepted Answer

The cancellation policy varies by booking plan. Please confirm the details at the time of booking or by calling 0242-27-7501.

Question 3

What are the check-in and check-out times?

Accepted Answer

Standard check-in is from 15:00 and check-out is at 10:00. However, times may vary depending on the booking plan.

Question 4

Can I bring a pet?

Accepted Answer

For pet accommodation, please contact the property directly in advance.

Question 5

Is this suitable for families with children?

Accepted Answer

Meals are served in your room and a private bath is available free of charge, making it popular for families, multigenerational groups, and mother-daughter trips. The environment is set up so children can stay comfortably.

Question 6

I heard the building is a cultural property. What kind of building is it?

Accepted Answer

It is a wooden structure that was designated as a Registered Tangible Cultural Property by the national government in 1996 (Heisei 8)—the first such designation for ryokan architecture nationwide. Four buildings including the entrance building and guest room building are designated. The structure is characterized by its multi-story design that takes advantage of the sloped terrain.

Question 7

What types of hot spring water are available?

Accepted Answer

All bathing facilities in the building use 100% water from Mukaitaki 1, 2, and 3 hot springs with complete flow-through systems (no added water, heating, or circulation). There are three bathing areas: Tsuta no Yu, Hyotan no Yu, and Suzu no Yu, all available 24 hours. The private bath is also free and available without reservation.

Question 8

Is there an additional charge for the private bath? Is a reservation required?

Accepted Answer

The private bath is free of charge and does not require a reservation. Please feel free to use it.

Question 9

Are there nearby sightseeing spots?

Accepted Answer

Aizu Wakamatsu city has attractions including Tsuruga Castle, Iimori Mountain (graves of the Byakkotai and the Sazaedo pagoda), and the Aizu Samurai Residence. They are accessible by regular bus from Higashiyama Onsen in about 20 minutes.

Question 10

Can I use Wi-Fi?

Accepted Answer

Since the building is a wooden structure built during the Meiji, Taisho, and Showa periods, please contact us directly in advance regarding Wi-Fi availability.

Question 11

What kind of meals are served?

Accepted Answer

Both dinner and breakfast are served in your room. We focus on local Aizu cuisine and samurai-style dishes, including vegetables from the Aizu basin, river fish from clear streams, and sweet simmered carp. We do not use chemical seasonings or artificial sweeteners.

Question 12

Is there a parking lot? Is there a charge?

Accepted Answer

We have parking for 30–40 vehicles, which is free for guests. Valet service (free) is also available.

Question 13

What is the address?

Accepted Answer

200 Kawamuki, Yumoto, Higashiyama-machi, Aizu-Wakamatsu, Fukushima

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

Is there a parking lot?

Accepted Answer

Yes, it is available. Please contact the facility for details.

Question 16

Can I use Wi-Fi?

Accepted Answer

We do not provide Wi-Fi.

Question 17

How do I get there?

Accepted Answer

From JR Aizu-Wakamatsu Station on the Intetsu Line, take the town loop bus (Haikara-san or Akabe) to Higashiyama Onsen Station, then walk for about 90 seconds. By taxi it takes about 15 minutes.

Question 18

What time is check-out?

Accepted Answer

10:00.

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