Question 1

How do I get there from Tokyo or Sendai?

Accepted Answer

About 1 hour 20 minutes from Tokyo, or about 30 minutes from Sendai, to Shiroishi-Zao Station on the JR Tohoku Shinkansen. From Shiroishi-Zao Station take the Miyako Sennan bus for Togatta Onsen, about 50 minutes, alight at Togatta Onsen and walk about 15 minutes. By car it is about 30 minutes from Shiroishi IC or Murata IC.

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 11:00. Times may differ by plan.

Question 3

Can guests with limited mobility use the inn?

Accepted Answer

There are many steps on the site and the outdoor corridors are long, so it may be hard going for anyone unsteady on their feet. Please discuss it with us in advance.

Question 4

Can I stay with children?

Accepted Answer

We do not accept children under 12. The inn is for adult guests only, so please note this when booking.

Question 5

What room types are there?

Accepted Answer

All 18 rooms are detached, in five types. Every room has a Simmons bed, and some have a private terrace or their own open-air bath.

Question 6

What amenities are in the rooms?

Accepted Answer

A fridge, kettle, safe, television, CD/DVD player, Simmons bed, humidifier (in winter), fan (in summer), washlet toilet, underfloor heating, hairdryer, toothbrush, face towel, bath towel and yukata.

Question 7

Are there banquet rooms?

Accepted Answer

There are no banquet rooms. As the inn values private relaxation, we do not take banquet-style bookings.

Question 8

What are the qualities of the hot spring?

Accepted Answer

The water comes from our own source and is used without recirculation: a colourless, clear, gentle beautifying water. It is said to be like lotion, balancing moisturising and cleansing properties, and leaves the skin soft.

Question 9

Do the private open-air baths need booking, and is there a charge?

Accepted Answer

The four private open-air baths are all free and need no booking. You may use whichever is free at any time.

Question 10

Can I bathe without staying overnight?

Accepted Answer

Day bathing is not accepted. The hot spring is for overnight guests only.

Question 11

What is the food like?

Accepted Answer

We serve Kogen Tsumitori Hassai cuisine, a menu changing each month in which vegetables from our own farm and fresh local produce take the lead, with Zao beef and seafood from Yuriage Port in supporting roles, so you can taste seasonal ingredients to the full. Tohoku sake, local wine and local beer are also available.

Question 12

Is there parking?

Accepted Answer

There is free parking, and we recommend coming by car.

Question 13

Is Wi-Fi available?

Accepted Answer

Not available.

Question 14

What time is check-out?

Accepted Answer

11:00.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

How do I get there?

Accepted Answer

About 50 minutes on the Miyako Sennan bus for Togatta Onsen from JR Shiroishi-Zao Station, alighting at Togatta Onsen, then about 15 minutes' walk. About 30 minutes from Shiroishi IC or Murata IC on the Tohoku Expressway.

Question 17

What is the address?

Accepted Answer

Togatta Kitayama 21-7, Togatta Onsen, Zao Town, Katta District, Miyagi Prefecture

Question 18

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

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