Question 1

What is the cancellation policy?

Accepted Answer

The cancellation policy varies depending on the booking plan and booking method. For details, please check the terms at the time of booking or contact the ryokan (TEL: 0984-37-2799).

Question 2

What are the check-in and check-out times?

Accepted Answer

Check-in is from 16:00 onwards (last check-in at 24:00), and check-out is at 10:00.

Question 3

Can I bring a pet?

Accepted Answer

Please contact the ryokan directly (TEL: 0984-37-2799) regarding pets. We recommend confirming in advance as this is not specified on the official website.

Question 4

Did you win a Jalan Award?

Accepted Answer

Yes, we won third place in the Jalan Award 2024 'Best Inn to Stay' prefecture category (1–50 rooms overall).

Question 5

I heard this hot spring is associated with haiku poet Taneda Santoka?

Accepted Answer

Yes, Kyomachi Onsen is a historic hot spring town that Taneda Santoka, a haiku poet, also visited in the early Showa period. You can enjoy the long-established hot spring culture in this area at the far west end of Ebino City.

Question 6

What are the characteristics of the hot spring?

Accepted Answer

Kyomachi Hot Spring contains one of the 'three most beautiful spring waters' and is known as a 'beauty water' that is gentle on the skin with cleansing and heat-retaining effects. Each guest room has a dedicated hot spring open-air bath where you can enjoy it in a private setting.

Question 7

How many private baths are there?

Accepted Answer

There are 6 locations in total including private open-air baths in guest rooms and a shared private bath. Please enjoy the hot spring in a private space.

Question 8

How do I access tourist sites like Ebino Plateau?

Accepted Answer

Ebino Plateau is accessible from the ryokan. The location is ideal as a base for exploring the tourist area with its rich natural beauty in the Kirishima mountain range.

Question 9

What kind of meals are provided?

Accepted Answer

Kaiseki cuisine with live fish is popular. We serve fresh fish taken directly from fish tanks and are particular about using local ingredients such as Ebino rice. Luxury plans using ingredients like Japanese spiny lobster are also available.

Question 10

Is there parking?

Accepted Answer

Yes, parking is available. For details, please contact the inn at 0984-37-2799.

Question 11

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 12

What time is check-out?

Accepted Answer

10:00.

Question 13

What time is check-in?

Accepted Answer

16:00.

Question 14

How do I get there?

Accepted Answer

About 4 minutes on foot from Kyomachi Onsen Station on the JR Hisatsu Line, or about 5 minutes by car from Ebino IC.

Question 15

What is the address?

Accepted Answer

212-1 Mukaie, Ebino City, Miyazaki Prefecture

Question 16

Is there parking available?

Accepted Answer

Yes, it is available. Please contact the facility for details.

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