Question 1

Is Wi-Fi available in the guest rooms?

Accepted Answer

Free WiFi is available in all guest rooms on each floor and in the 1st floor lobby and café. Please ask front desk staff for the SSID and password. Wired LAN is also available in the 1st floor lobby.

Question 2

What are the hours for phone reservations and inquiries?

Accepted Answer

Phone reservations and inquiries are accepted from 9:00 to 20:00 at TEL 0142-75-2111. Fax: 0142-75-3160.

Question 3

What is the address?

Accepted Answer

Hokkaido, Abuta District, Toya Town, Toyako Onsen 33

Question 4

How do I get there?

Accepted Answer

Shuttle bus available from JR Toya Station (confirmation required). The hotel is located on the lakeside in the Toya Lake hot spring resort area.

Question 5

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 6

Are there recommended plans or facilities for families with children?

Accepted Answer

We especially recommend plans with private baths for families with children. The outdoor private hot spring has two showerheads, allowing families to bathe together. The café also has a kids' corner, and a game corner is available from 15:00 to 20:45.

Question 7

What types of rooms are available?

Accepted Answer

Lakeside Japanese-style rooms with 10 tatami mats (5th-7th floors), 8 tatami mat rooms (5th-7th floors), 8-10 tatami mat rooms (1st-4th floors), top-floor special suite (Japanese-style room with 2 twin beds and sitting area), and lakeside Japanese-Western rooms (compact type with bed and tatami). Most rooms have lake views.

Question 8

Is there a bar or karaoke?

Accepted Answer

Karaoke & snack bar "Blue Lake" is open from 19:00 to 24:00. All-you-can-drink starts from 1,500 yen and is reasonably priced. Non-guests can also use it. If you call before 9pm, we can arrange a pickup.

Question 9

Is there a coin laundry?

Accepted Answer

We have a coin laundry with 2 washing machines and 2 dryers. Detergent is available at the gift shop. Note: the electric dryer may not dry completely, so we recommend finishing drying in your room.

Question 10

Can couples and married couples use the radium clay bath?

Accepted Answer

The radium clay bath is available for both men and women, so couples and married couples can use it together. Operating hours are 13:00–23:00. Rates: guests 60 minutes ¥1,600, day-trippers 60 minutes ¥2,200 (both excluding tax). Please refrain from use if you are pregnant or may be pregnant.

Question 11

Is there a campaign to use the day-trip hot spring at half price?

Accepted Answer

Yes, there are three campaigns. Present any of the following: ① a receipt from a restaurant in the Toya Lake area, ② your running record from the area (from an app or GPS watch), or ③ a ticket from a sightseeing boat or ropeway. Any of these qualifies for half-price day-trip hot spring entry.

Question 12

Are towels provided at the public baths?

Accepted Answer

Towels and bath towels are not provided at the Panorama bath, cave bath, or private hot springs. Overnight guests should bring the towels and bath towels from their rooms. Day-use guests can rent a towel set for 400 yen.

Question 13

What is the rate and how do I book the private hot spring?

Accepted Answer

The outdoor private hot spring (cypress baths "Epere" and "Yuk") is 50 minutes per room: 4,000 yen for overnight guests and 5,000 yen for day-use guests (before tax; 1,000 yen off before 4pm). Water is supplied fresh from the spring. We recommend booking your preferred time by phone after making your accommodation reservation.

Question 14

What types of baths are available at the hot spring?

Accepted Answer

There is a Panorama bath (with outdoor bath), cave bath (with sauna), 2 private baths with outdoor areas, and radium stone bath (6 beds). The Panorama bath is open 24 hours, the cave bath until 23:00, and the private baths and stone bath until 23:00.

Question 15

What are the hours and rates for day-use bathing?

Accepted Answer

Morning: 7:00-9:30 (Panorama bath only), afternoon: 13:00-21:00. Rates: adults (middle school and above) 1,000 yen (700 yen in morning), children (elementary school and below) 600 yen (500 yen in morning). Towel and bath towel rental set is 400 yen.

Question 16

When is the Toya Lake fireworks festival held? Can it be seen from the rooms?

Accepted Answer

The Toya Lake Long-Run Fireworks Festival is held every night from April 28 to October 31 from 20:45 for approximately 20 minutes (cancelled in bad weather). From the rooms, you can see the first approximately 10 minutes of the display. The full show can be enjoyed from the lakeside promenade or from fireworks viewing boats.

Question 17

Is there a shuttle service from JR Toya Station to the hotel?

Accepted Answer

A shuttle bus is available from JR Toya Station. For details, please contact the hotel directly (TEL: 0142-75-2111, reception hours 9:00-20:00).

Question 18

What kind of meals are provided?

Accepted Answer

Dinner is served at restaurant "Kohan" with Japanese set menus. The popular "seasonal Japanese set" changes every three months with the seasons. Breakfast is a Japanese and Western buffet style, with made-to-order omelets and local vegetables being popular. Lunch is not provided.

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