Question 1

Tell me about winter snow and road conditions.

Accepted Answer

Snow and icing are possible from December to early March. If driving, studless tires or chains are essential. For road conditions, please call us in the morning of your arrival.

Question 2

Do you offer shuttle service from Nasu Shiobara Station?

Accepted Answer

We operate a free shuttle bus from the west exit of JR Nasu Shiobara Station. Pickup is at 14:40 and drop-off is at 10:45, one trip per day. Advance reservation is required. We cannot accommodate same-day requests.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 (latest 18:00) and check-out is at 10:30. Times may vary depending on your plan.

Question 4

Are there convenience stores nearby?

Accepted Answer

There is a Seven-Eleven about 2 minutes by car (approximately 1 km) from the ryokan and a Family Mart about 5 minutes away. We also have a gift shop on-site.

Question 5

What types of rooms do you offer?

Accepted Answer

We have 39 rooms, primarily Japanese-style rooms. The west building also has contemporary Japanese-style rooms with private garden open-air baths (twin type, 44 square meters). All rooms are in traditional sukiya-zukuri style, with each alcove pillar featuring different designs.

Question 6

Is the entire facility non-smoking?

Accepted Answer

The entire facility is non-smoking. Smoking is permitted only at the designated smoking area (R212) in the West Building.

Question 7

What are the operating hours for the large bath and open-air bath?

Accepted Answer

Both the large bath and open-air bath are open from 15:00 to 25:00 (1:00 AM) and from 5:00 to 10:00 the next morning. They are not available from 25:00 to 5:00.

Question 8

What is the spring quality of the hot spring? Is it source water?

Accepted Answer

We use our own hot spring sources (a blend of Sanraku Spring No.1–No.15 and Yahata Spring), which is simple hot spring water (low-tension neutral high-temperature spring). We provide pure source water with no heating, circulation, or filtration. You can enjoy it in the open-air bath and large public bath.

Question 9

Can you arrange cakes or special occasion celebrations?

Accepted Answer

We accept reservations for decorated cakes (4 sizes and up). Reservations must be made 3 days in advance. Please call for pricing. We also offer gift vouchers for stays.

Question 10

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility. Please check the room and plan information for details.

Question 11

What kind of meals are served?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) made with seasonal ingredients. For breakfast, you can choose between Japanese or Japanese-Western style. The menu may change depending on ingredient availability.

Question 12

Is there a parking lot? Is there a charge?

Accepted Answer

We have a free parking lot with space for 50 cars and 4 large buses. No reservation required. It is an outdoor parking lot.

Question 13

Is there parking?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 14

What is the address?

Accepted Answer

206 Yumoto, Nasu Town, Nasu District, Tochigi Prefecture

Question 15

How do I get there?

Accepted Answer

Free shuttle bus from JR Nasu Shiobara Station (14:40 departure, advance reservation required) / About 15 minutes by car from Nasu IC on the Tohoku Expressway via Prefectural Route 17

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 18

What time is checkout?

Accepted Answer

10:30.

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