Question 1

How do I get there by train?

Accepted Answer

Train access is available. For details about the nearest station and walking time, please refer to the "Useful Links" section on the Access page of our official website, or call 0254-53-1212.

Question 2

What does the anniversary package include?

Accepted Answer

We offer special packages for anniversaries such as birthdays and celebrations. For details, please check the "Anniversary Packages" page on our official website or call 0254-53-1212.

Question 3

Where can I make a reservation?

Accepted Answer

You can book directly through our official website, or through Rakuten Travel, Jalan.net, Ikyu.com, and Rurubu Travel. Reservations and enquiries by phone (0254-53-1212) are also welcome.

Question 4

How do I access the facility?

Accepted Answer

Parking lot available for 100 cars. Train access is also possible (details on nearest station and walking time not provided).

Question 5

What is the address?

Accepted Answer

2-5-45 Seami Onsen, Murakami City, Niigata Prefecture

Question 6

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 7

What amenities are provided in the rooms with private hot spring open-air baths?

Accepted Answer

All rooms with private hot spring open-air baths at Kazenoizumi, Kazenotei, and Kazubitei include bathrobes, indoor slippers, ladies' amenities, and massage chairs.

Question 8

What facilities are in the rooms at Baikkoen (Omoide Jikan)?

Accepted Answer

There are 3 rooms in total, each equipped with 4 bedrooms (2 twin rooms), spacious living area, laundry, kitchenette, dressing table (except room 509), large baggage rack, bath and toilet. Dinner is served in a private dining room.

Question 9

What types of rooms are available and how many are there?

Accepted Answer

All 15 rooms have private hot spring open-air baths. You can choose from 3 types: Terrace Suite "Kazenoizumi" (4 rooms), Japanese Modern Suite "Kazenotei" (4 rooms), and Japanese-style "Kazubitei" (7 rooms). We also have "Baikkoen" (3 rooms) without open-air baths, as well as Japanese twin rooms and Japanese-style rooms.

Question 10

Does the facility have any awards or ratings?

Accepted Answer

We ranked 1st in the Jalan.net Niigata Prefecture 11-50 Room Category in 2018 and 2022, and 2nd in 2019 and 2021. We were also selected for the 6th Niigata Prefecture Tourism Satisfaction Survey in both "Top 5 Accommodations with Highest Overall Satisfaction" and "Top 5 Accommodations with Highest Overall Satisfaction Among First-Time Visitors."

Question 11

What is the facility's address and phone number?

Accepted Answer

Address: 〒958-0037 2-5-45 Senamionsen, Murakami City, Niigata Prefecture. Phone: 0254-53-1212, Fax: 0254-53-4837. Reservations and enquiries can be made by phone or through the contact form on our website.

Question 12

How many shared baths like the public bath are there?

Accepted Answer

We offer 4 different types of baths in the facility, allowing you to enjoy a variety of hot spring experiences. For details on each bath's name and operating hours, please contact the front desk.

Question 13

Is the hot spring in the guest rooms with open-air hot spring baths real hot spring water?

Accepted Answer

Yes, we use natural hot spring water. The temperature is kept comfortable at all times through circulation filtration and water adjustment.

Question 14

What kind of meals are provided?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) featuring seasonal flavours from Niigata, a "treasure trove of ingredients." High-grade ingredients such as abalone and Wagyu beef are also used. Guests staying at Baikkoen dine in a private dining room.

Question 15

Is there a car park? Is there a charge?

Accepted Answer

We have parking for 100 vehicles. For details about charges, please call 0254-53-1212.

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