Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the facility. Please note that signal strength may vary depending on location and room, and connection may be difficult in some areas.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellation fees are as follows: 8 days or more before arrival: 20% of accommodation charge; 3–7 days before: 30%; 1 day before: 50%; same day or no-show without notice: 100%. Please check the full details at the time of booking.

Question 3

Do you have a sauna?

Accepted Answer

Yes, we have an eco-sauna that uses hot spring heat. It features a gentle warmth created by recycling the energy from our hot spring.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00, check-out is at 10:00. The final check-in time is 18:30 (19:00 for some plans). Please contact us in advance before your arrival.

Question 5

How do I make a reservation?

Accepted Answer

We only accept reservations through our official website. Please note that we do not accept phone reservations.

Question 6

Can I cook in my room?

Accepted Answer

Please refrain from using hot plates or cooking in your room. Also, since the building is old, guests who are sensitive to noise may be asked not to stay.

Question 7

Tell me about the types and characteristics of the hot springs

Accepted Answer

We provide 3 types of our own spring sources (sodium chloride spring, sodium bicarbonate weak salt spring, and sulfate spring), all 100% direct source flow. We have a total of 9 baths including large communal baths, open-air baths, and private baths, and you can bathe 24 hours a day except during cleaning times.

Question 8

Do you have private baths? Are there any charges?

Accepted Answer

We have 4 private baths with no reservation required and no additional charge. You can use them along with our public bath and open-air bath.

Question 9

Do you offer shuttle service from the nearest station?

Accepted Answer

Yes, we offer shuttle service to and from Naruko Onsen Station. For check-in, we operate from 15:00 to 18:00, and for check-out from 8:00 to 10:00. Please call us when you arrive.

Question 10

Do you provide meals?

Accepted Answer

Currently, we do not provide meals on any of our plans. You are welcome to bring food from nearby restaurants or convenience stores. Please enjoy the room-only plan at your leisure.

Question 11

Is there parking available?

Accepted Answer

Yes, we have a free parking lot with 30 spaces available on a first-come, first-served basis. Free covered parking for motorcycles is also available.

Question 12

What is your address?

Accepted Answer

Miyagi Prefecture, Osaki City, Naruko Onsen Shinayashiki 5

Question 13

Is parking available?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 14

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 15

What time is check-out?

Accepted Answer

Check-out is at 10:00.

Question 16

What time is check-in?

Accepted Answer

Check-in is at 15:00.

Question 17

How do I get there?

Accepted Answer

About 10 minutes on foot from Naruko Onsen Station on the JR Rikuu East Line. About 35 minutes from Furukawa IC on the Tohoku Expressway. About 85 minutes from Sendai Station by highway bus. Pickup from Naruko Onsen Station available (advance notice required).

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