Question 1

What should I be aware of when driving in winter?

Accepted Answer

During winter (roughly November to April each year), there is heavy snow around the Shirahone hot spring area and road surfaces may freeze. Please equip your vehicle with studless tyres or chains before arriving during this period.

Question 2

Can I get there by train and bus?

Accepted Answer

You can reach us by a combination of train and bus. Please use the local bus services for the Kamikochi and Norikura areas. Please note that bus services are reduced during winter, so we recommend checking the bus schedule in advance.

Question 3

Could you tell me about Matsumoto city's accommodation tax?

Accepted Answer

An accommodation tax has been introduced in Matsumoto city. For details, please check the notice dated April 27, 2026, or contact the front desk at 0263-93-2132.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 10:00. Please feel free to contact the front desk if you have any questions.

Question 5

What is the address?

Accepted Answer

4182-1 Azumi, Matsumoto, Nagano Prefecture

Question 6

Is there a car park?

Accepted Answer

Yes, it is available. Please contact the facility for details.

Question 7

What time is check-in?

Accepted Answer

15:00.

Question 8

How do I get there?

Accepted Answer

A single inn located in Shirahone Onsen. If using train, take a route bus (fewer services in winter). If driving, winter tyres or chains are required from November to April due to snow and icy roads. See the route bus guide for the Kamikochi and Norikura areas for details.

Question 9

What time is check-out?

Accepted Answer

10:00.

Question 10

What facilities and amenities are provided in the guest rooms?

Accepted Answer

Rooms include a TV, telephone, safe, refrigerator, hair dryer, electric kettle, tea set, and washlet toilet. Amenities include liquid soap, toothbrush set, razor, comb, brush, towels, bath towels, yukata, and cosmetics for men and women.

Question 11

Do guest rooms have baths or air conditioning?

Accepted Answer

Guest rooms do not have baths or air conditioning. In summer, only fans are provided, allowing you to enjoy the cool breeze from the mountains. Please use the indoor bath or private open-air bath for bathing.

Question 12

How many rooms does the inn have? What types of rooms are available?

Accepted Answer

We have 10 rooms. These include the detached cottage Zabouan (relocated historic house), the bed-type room Jisseki, Japanese-style rooms Kasumisawa, Norikura, Tsubaki, Kochou, and Karin, and renovated Japanese modern twin rooms (8-tatami with 2 rooms, and 8-tatami with 3 rooms).

Question 13

How do I book the private open-air bath?

Accepted Answer

Reservations for the private open-air bath are accepted at the front desk upon arrival. If you wish to use it, please let us know at check-in.

Question 14

What are the hot spring bathing hours?

Accepted Answer

The indoor bath is available from check-in time until 24:00, and from 05:00 to 09:30 the next morning. The private open-air bath is available from check-in time until 22:00, and from 06:00 to 09:30 the next morning. Reservations for the private open-air bath are accepted at check-in.

Question 15

What kind of hot spring water is it?

Accepted Answer

You can enjoy the renowned Shirahone hot spring water, which has long been said to prevent colds for three years if you bathe in it for three days. The gently sulfurous water can also be drunk. We have an indoor bath (separate for men and women) and a private open-air bath.

Question 16

Can I use the hot spring without staying overnight?

Accepted Answer

We regret to inform you that we do not offer day-use bathing services. The hot spring is available only to overnight guests. Thank you for your understanding.

Question 17

What kind of food is served?

Accepted Answer

We offer kaiseki (multi-course Japanese dinner) featuring local Shinshū ingredients and seasonal colours. You can also enjoy creative dishes such as "hot spring shabu-shabu" and "hot spring rice porridge" made with our drinkable hot spring water. Meals are served at tables and chairs in the dining area.

Question 18

What should I do if I have food allergies?

Accepted Answer

We have information available regarding food allergies. When making your reservation or in advance, please let us know about your allergies. For details, please call 0263-93-2132.

Question 19

Is there a car park? Is there a charge?

Accepted Answer

We provide a free parking lot with space for approximately 20 cars in front of the facility. Please feel free to use it.

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