Question 1

What should I be careful about when driving in winter?

Accepted Answer

The route between Shiga and Kusatsu is closed due to snow from mid-November to late April. Winter roads are icy and slippery, which is very dangerous. Please ensure you have winter tyres fitted and carry chains, and drive with great care.

Question 2

What route should I take by car?

Accepted Answer

About 20 minutes from Shinshu Nakano IC. After exiting the IC and using the Shiga-Nakano Toll Road, continue straight and turn left at the "Shibu-Ayashiro" traffic light. Turn right at the large Shibu Onsen sign and you'll be on a stone-paved road. Continue straight to arrive. In winter, watch for icy road conditions.

Question 3

What are the front desk reception hours?

Accepted Answer

Front desk reception is 6:00 to 22:00. Phone inquiries are accepted from 9:00 to 23:00.

Question 4

Are there any benefits to booking through the official website?

Accepted Answer

Bookings through the official website come with a best rate guarantee, ensuring you get the best available price. You can also call 0269-33-2101 for reservations and inquiries.

Question 5

Is there parking available?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 6

What is the address?

Accepted Answer

Nagano Prefecture, Yamanouchi Town, Shibuonsen, 2219 Hiraga

Question 7

How do I get there?

Accepted Answer

The nearest station is Yudanaka Station on the Nagano Electric Railway. Pickup from Yudanaka Station is available (reservation required). By car: about 20 minutes from Shinshu Nakano IC. Note: The Shiga-Kusatsu route is closed due to snow from mid-November to late April. The facility is located in central Shibu Onsen near Oyu bath.

Question 8

What facilities and amenities are in the guest rooms?

Accepted Answer

All 11 rooms are Japanese-style with 10 tatami mats plus a 2.5 tatami sunken kotatsu area. Each room has a toilet with bidet, sink, TV, refrigerator, telephone, and safe. Amenities include yukata robes, haori jackets, tabi socks, bath towels, towels, and toothbrushes.

Question 9

Do you accept credit cards?

Accepted Answer

VISA and Mastercard are accepted. However, some promotional plans such as cash-only specials may not accept credit cards, so please confirm at the time of booking.

Question 10

Can you accommodate banquets and group bookings?

Accepted Answer

Yes. Banquets can be held in our dining areas and banquet halls. We can accommodate groups of 35–40 people for banquets, with a maximum of 40 people for group bookings. For details, please call 0269-33-2101.

Question 11

Is the facility wheelchair accessible?

Accepted Answer

The entire facility is tatami-matted, including inside the elevator. The path from the entrance to guest rooms is step-free, so you can move around comfortably and safely.

Question 12

Can I visit the public hot spring baths in Shibu Onsen?

Accepted Answer

Yes. Ichinoyukakatei is ideally located in the center of Shibu Onsen near Oyu bath. You can enjoy nine public baths with different water qualities. A visit to the Takayakushi shrine up the stone steps beside our facility is also popular.

Question 13

What is the spring quality and what bath facilities do you have?

Accepted Answer

Our original natural hot spring blends three different water sources. The water is fairly hot and leaves you feeling refreshed, with skin feeling moisturized. We offer a large public bath, open-air bath, and family bath. The open-air bath offers views of mountains and starry skies.

Question 14

Can you arrange a pickup if I don't know my train time in advance?

Accepted Answer

Yes. If your train time is not yet decided, please call from stations such as Nagano or Obuse before boarding, and we can arrange for you to board our pickup vehicle at Yudanaka Station without waiting. Please feel free to contact us.

Question 15

Is there shuttle service from Yudanaka Station?

Accepted Answer

Yes. We provide free shuttle service from Yudanaka Station to the ryokan for guests arriving by train. Pick-up times are between 2:00 PM and 5:00 PM from Yudanaka Station. The next day we provide drop-off to Yudanaka Station. Once your train is confirmed, please call 0269-33-2101 in advance to notify us.

Question 16

What kind of meals are served?

Accepted Answer

We serve hand-made "Katei-style kaiseki" made with locally sourced and seasonal ingredients. Our carefully crafted creative cuisine offers warm and comforting flavours. You can choose meal plans to suit your preferences.

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