Question 1

Can I walk to Yubatake and Nishi-no-Kawara Park?

Accepted Answer

It is about a 5-minute walk from our entrance to Yubatake and Nishi-no-Kawara. Since the Yubatake and Nishi-no-Kawara area has limited parking and many one-way streets, we recommend exploring the town on foot.

Question 2

Is there anything to note about access in winter?

Accepted Answer

During winter, roads may freeze. Please bring tire chains or winter tires.

Question 3

How long does it take from Kusatsu Onsen Bus Terminal?

Accepted Answer

It is about 7 minutes on foot from Kusatsu Bus Terminal. Guests using the highway bus "Yumeguri-go" can also reach us in about 7 minutes on foot.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 14:00, and check-out is at 10:00. Times may vary depending on the plan. If you will arrive after 17:00, please contact the ryokan in advance.

Question 5

Is the facility wheelchair accessible?

Accepted Answer

Some areas of the facility can only be accessed by stairs. Please note this if you use a wheelchair or have difficulty walking. We will do our best to accommodate you if you contact us in advance.

Question 6

Can we stay with children?

Accepted Answer

Children aged 2 and under stay free. Details vary by plan, so please confirm when making your reservation.

Question 7

How many guest rooms are there?

Accepted Answer

We have 42 rooms in total. They are primarily Japanese-style rooms with peaceful views of the garden and the mountains surrounding Kusatsu.

Question 8

What is the hot spring source?

Accepted Answer

We use two sources: Bandai mineral spring and Nishi-no-kawara spring. All 6 baths—Bandai no Yu, Nishi no Yu, Yusan no Yu (men's), Garden bath, Chagama no Yu, and Yusan no Yu (women's)—are supplied directly from the source.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available in the facility. However, it may be limited to certain areas such as the business center. Please contact the front desk for details.

Question 10

Is there a shuttle service?

Accepted Answer

A shuttle service is available from Kusatsu Bus Terminal to our facility. For details, please confirm with the front desk when making your reservation or upon arrival.

Question 11

How is dinner served?

Accepted Answer

Dishes made with seasonal local ingredients are served in 4–5 courses. We serve hot dishes while hot and cold dishes while cold.

Question 12

Is there parking?

Accepted Answer

Free parking is available. You may use it before check-in, but please stop by the front desk when you do.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 14

How do I get there?

Accepted Answer

From JR Asama Line Nagano-haraKusatsu-guchi Station, take the JR Bus Kanto bus bound for Kusatsu Onsen for about 25 minutes. It is about a 7-minute walk from Kusatsu Bus Terminal. About 80 minutes from Kan-Etsu Expressway Shibukawainterchange.

Question 15

Is there parking?

Accepted Answer

Parking is available. For details, please contact the facility.

Question 16

What time is check-out?

Accepted Answer

10:00.

Question 17

What time is check-in?

Accepted Answer

14:00.

Question 18

What is the address?

Accepted Answer

433 Kusatsu, Agatsuma Gun, Gunma Prefecture

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