Question 1

Is Wi-Fi available in the building?

Accepted Answer

Free Wi-Fi is available throughout the facility. You can use it in your room as well.

Question 2

How do I get there from JR Kyoto Station?

Accepted Answer

About 15 minutes by taxi. Tell the driver "Yanagibamba Takoyakushi Agaru, West Side." You can also take city bus 5 to Shijo Takakura and walk about 6 minutes. Alternatively, take the Kawasuji subway line to Shijo Station (2 stops) and walk about 8 minutes.

Question 3

What is the nearest station and how do I get to the ryokan from there?

Accepted Answer

About 8 minutes on foot from Kawasuji Subway Line Shijo Station or Hankyu Kawasuji Station. Exit 13 from the underground passage (currently closed; use exit 14) onto Shijo-dori, turn left, and turn left at the second intersection. From Kawasuji-Oike Station on the Tozai Line it is about 10 minutes on foot, and from Keihan Gojo Shijo Station about 13 minutes on foot.

Question 4

What area is the ryokan in?

Accepted Answer

The ryokan is located in the center of Kyoto, known as "the navel of Kyoto." It is a vibrant area where Kyoto's history, traditional culture, food culture, and subculture blend together. This is also where the festival floats of the Gion Matsuri parade pass through.

Question 5

When does the cancellation fee apply?

Accepted Answer

Cancellation fees are 30% of the accommodation charge 3 or 2 days before, 50% the day before, and 100% on the day of arrival or no-show without notice. Some booking plans or dates may have separate cancellation policies, so please check them carefully on the booking screen.

Question 6

Tell us about the staff service.

Accepted Answer

We aim to be a place where guests can feel secure, with staff ready to assist whenever needed. Even in this digital age, we value human warmth and believe that welcoming guests with a smile is the true appeal of a ryokan.

Question 7

What are the check-in and check-out times?

Accepted Answer

Check-in is from 16:00, and check-out is at 10:00. We can also store your luggage before check-in or after check-out. Please feel free to ask our staff upon arrival.

Question 8

Can the facility accommodate wheelchair users?

Accepted Answer

The facility is barrier-free. Elevators, ramps, wheelchair-accessible toilets, and toilets with handrails are provided, and wheelchair rental is available. Staff can guide you to your room, and services in writing, English, and arranging care taxis are also offered. Guest room doorways are 78 cm wide and hallways are 120 cm or wider.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 10

What time is checkout?

Accepted Answer

10:00.

Question 11

Is there parking?

Accepted Answer

No parking is available.

Question 12

What time is check-in?

Accepted Answer

16:00.

Question 13

How do I get there?

Accepted Answer

About 8 minutes on foot from Kawasuji Subway Line or Hankyu Kawasuji Station; about 10 minutes on foot from Kawasuji-Oike Station on the Tozai Line; about 13 minutes on foot from Keihan Gojo Shijo Station. From JR Kyoto Station by taxi about 15 minutes or city bus 5 to Shijo Takakura, then about 6 minutes on foot. About 7.5 km (about 20 minutes) from Meishin Expressway Kyoto Minami IC; about 8 km (about 20 minutes) from Kyoto Higashi IC. From Kansai Airport by JR Haruka Limited Express to Kyoto Station about 1 hour 20 minutes. From Itami Airport by limousine bus to Kyoto Station about 50 minutes.

Question 14

What is the address?

Accepted Answer

〒604-8113 Kyoto City Nakagyō Ward, Izutsuya-chō 413 (Yanagi-bamba Rokkaku-sagaru)

Question 15

Can we stay with children?

Accepted Answer

Yes, Watanabe Ryokan aims to be "a place where children and families can stay comfortably." We offer flexible meal options regardless of your child's age and ensure rooms are set up for comfort. Our staff will do everything we can to help—we aim to say yes to your requests. Please feel free to ask if you have any concerns.

Question 16

Is it safe to stay with children?

Accepted Answer

Watanabe Ryokan aims to be "a place where children and families can stay comfortably." We offer meal options tailored to your child's age and prepare rooms accordingly. Our staff will support you without saying no. Please feel free to contact us with any concerns or difficulties.

Question 17

What style are the rooms?

Accepted Answer

All rooms are Japanese-style with tatami flooring and futons. Following the tradition of our ryokan as a historic inn, we provide a space where families can relax side by side.

Question 18

Are all guest rooms Japanese-style? What facilities are available?

Accepted Answer

All rooms are Japanese-style with tatami mats, paper screens, and sliding doors. You will sleep on futon bedding. Facilities include TV, telephone, tea set, refrigerator, hair dryer, individual air conditioning, toilet with bidet seat, safe, humidifying air purifier, and free Wi-Fi. Amenities include shampoo, conditioner, yukata, and toothbrush sets.

Question 19

Can the facility be used for meetings or seminars?

Accepted Answer

Yes, we accommodate meetings, lectures, seminars, workshops, exhibitions, and more. Reservations are required, so please contact us in advance.

Question 20

Can we use the facility for banquets and group meals?

Accepted Answer

Yes, we can accommodate banquets for 5 to 90 people. We handle a wide range of occasions including welcome and farewell parties, and celebrations or mourning events. We also accept bookings for conferences, lectures, workshops, and exhibitions. The main banquet hall can be used by day visitors as well as overnight guests. Reservations are required, so please contact us in advance.

Question 21

Can the facility be used for banquets or meetings?

Accepted Answer

A 56-mat large hall (divisible into two sections) accommodates banquets, meetings, seminars, and workshops for 5 to 90 people. Facilities such as microphones and projectors are available. Day-use by non-guests is also possible. Advance reservations are required.

Question 22

When was the ryokan founded?

Accepted Answer

It was founded in 1830 (Tenpō 1st year) by Watanabe Zenbē as a traveller's inn. Located in the heart of Kyoto where the Gion Festival floats pass, we continue to cherish traditional ryokan hospitality.

Question 23

Do you have a large public bath?

Accepted Answer

Yes, we have a large public bath where you can relax and unwind from your travels.

Question 24

What are the hours for the public bath?

Accepted Answer

The public bath is open from 16:00 to 1:00 AM and from 6:00 to 9:00 AM. Depending on the season, you can also enjoy cypress baths and yuzu baths. Cold hojicha tea is available at the post-bath lounge.

Question 25

Can you store luggage? Is there luggage delivery service from Kyoto Station?

Accepted Answer

We can store your luggage both before check-in and after check-out. Please let our staff know when you arrive. We also offer a carry service (luggage delivery) from Kyoto Station.

Question 26

What is included in the meals?

Accepted Answer

We serve our signature Kyoto kaiseki that blends tradition with refined presentation. Head chef Haruhiko Terai has honed his skills as a Japanese cuisine chef since age 16, carefully crafting dishes with carefully selected dashi broth. We feature abundant seasonal seafood and local Kyoto vegetables, offering you the beautiful flavors of Kyoto in both taste and appearance.

Question 27

What ingredients do you use?

Accepted Answer

We use abundant seasonal ingredients selected from Kyoto's markets. We focus on Kyoto vegetables grown in the region's cool climate with its large temperature swings between day and night, along with fresh seasonal seafood and local produce.

Question 28

Is there parking available?

Accepted Answer

We do not have a dedicated parking lot or partner parking facilities. We can direct you to nearby coin parking (within a 10-minute walk) with 24-hour rates capped at approximately 3,000 yen per day. Parking fees are at the guest's expense. Our staff will show you recommended parking options on a map at the front desk on the day of your stay.

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