Question 1

Is Wi-Fi available in the building?

Accepted Answer

Yes, free Wi-Fi is available throughout the building, including all guest rooms.

Question 2

How do I get here from Tokyo?

Accepted Answer

From Tokyo Station, take the JR Hokuriku Shinkansen to Nagano Station (approximately 1 hour 30 minutes), then the Nagano Express train to Yudanaka Station (approximately 45 minutes), then bus or taxi for about 5 minutes—total approximately 2 hours 20 minutes. By car, take the Joban IC from Nerima, use the Joshin-etsu Expressway, and exit at Shinshu Nakano IC, then about 20 minutes—total approximately 3 hours.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is at 15:00 (latest check-in at 24:00). Check-out is at 11:00.

Question 4

Are all rooms non-smoking? Is there a smoking area?

Accepted Answer

All guest rooms are non-smoking. For information about smoking areas in the building, please contact the hotel directly.

Question 5

What time is check-out?

Accepted Answer

Check-out is at 11:00.

Question 6

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 7

Is there parking?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 8

How do I get there?

Accepted Answer

About 5 minutes by bus or taxi from Yudanaka Station on the Nagano Electric Railway. From Tokyo Station: Hokuriku Shinkansen to Nagano Station (about 1 hour 30 minutes), then Nagano Electric Railway Express to Yudanaka Station (about 45 minutes), total about 2 hours 20 minutes. By car: about 20 minutes (13 km) via the Shinshu Nakano IC on the Joshinetsu Expressway and local roads via the Shiga-Nakano Toll Road. Shuttle service available from Yudanaka Station for arrivals at 3:12 PM or later (advance phone notification required).

Question 9

What time is check-in?

Accepted Answer

3:00 PM.

Question 10

What types of rooms are available?

Accepted Answer

We offer four room types: Superior Japanese Modern Twin (10 tatami + Simmons bed), Superior Japanese Modern Corner Twin (10 tatami + Simmons bed), Standard Japanese Room (10 tatami), and Western Twin. All rooms are non-smoking and equipped with private bath and toilet.

Question 11

What are the room facilities and amenities?

Accepted Answer

All rooms include free Wi-Fi, TV, safe, refrigerator (free drinks), and humidifying air purifier. Superior Japanese Modern rooms also have an illy coffee machine. Amenities include towels, yukata, toothbrush set, hair dryer, and DHC amenities.

Question 12

What credit card brands do you accept?

Accepted Answer

We accept VISA, JCB, American Express, Diners Club, and Master Card.

Question 13

What kind of facility is the lounge? What are the opening hours?

Accepted Answer

The lounge "Mahoroba" recreates a Showa-era elementary school classroom. We provide complimentary drinks (beer, water, coffee, etc.). Hours are 15:00–19:00 (water and coffee until 21:00) and 7:00–11:00 in the morning.

Question 14

What types of baths are available?

Accepted Answer

We offer natural hot spring water made from a blend of three spring sources, provided as flowing hot spring (no heating or filtering). We have a large public bath, outdoor bath, private outdoor bath, and private family bath. You can enjoy our famous hot spring with soft water that leaves your skin feeling smooth and refreshed.

Question 15

Is there a pick-up from Yudanaka Station?

Accepted Answer

If you telephone us with your Nagano Electric Railway arrival time we will collect you from Yudanaka Station, for arrivals at Yudanaka from 15:12 onwards only. We can also take you back to the station on request.

Question 16

Where can I eat? Can I use a private dining room?

Accepted Answer

Dinner and breakfast are served in our dining room or in a common hall. We have 5 private dining rooms available. If you wish to use a private room, please let us know when making your reservation.

Question 17

What kind of meals are served?

Accepted Answer

Kaiseki (multi-course Japanese dinner) prepared by our head chef using Shinshu ingredients, with menus that change seasonally. You can enjoy flavours nurtured by Shinshu's abundant nature, including organically grown rice, Shinshu Alps beef, and seasonal ingredients.

Question 18

Is there parking? Is there a charge?

Accepted Answer

We provide free parking for 30 vehicles. Upon arrival, our staff will take care of your vehicle and move it to the parking lot.

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