Question 1

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available throughout the facility. Please contact the inn for details.

Question 2

What is the cancellation policy?

Accepted Answer

Cancellations up to 4 days before the stay are free. 3–2 days before: 30%, one day before: 50%, on the day of arrival or no-show: 100% cancellation fee.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. Times may vary depending on the plan.

Question 4

What are the highlights of Tsuchiyū Onsen?

Accepted Answer

Tsuchiyū Onsen is a renowned hot spring with over 1000 years of history and is also famous as the birthplace of Tsuchiyū kokeshi, one of Japan's three major kokeshi doll traditions. Nearby you can also visit a binary power generation facility (geothermal power). The area is close to scenic spots such as Bandai-Asahi Skyline and Azuma-Komitake.

Question 5

Which credit cards are accepted?

Accepted Answer

Diners, American Express, VISA, JCB, UC, DC, Mastercard, Kyodo, and Nicos are accepted.

Question 6

I heard there is a 25m heated pool. Can I use it?

Accepted Answer

We have a 25m heated pool available. For details on usage (hours, fees, etc.), please contact the facility.

Question 7

Can I use the hot spring for a day visit?

Accepted Answer

We offer hot spring day-visit packages. For details, please check our official website or call us.

Question 8

What is the spring quality?

Accepted Answer

A simple hot spring with abundant source water at 60°C and 230 litres per minute, adjusted to comfortable temperature through natural spring water. It is effective for high blood pressure, arteriosclerosis, rheumatism, neuralgia, skin conditions, women's ailments, and poor circulation.

Question 9

What kind of baths do you have?

Accepted Answer

We have 8 hot springs with different characteristics throughout the facility. These include a spectacular open-air bath overlooking the Arakawa two-tier waterfall, a large bath with views of the garden, and 5 private baths, allowing you to enjoy a hot spring tour.

Question 10

Is there a shuttle service?

Accepted Answer

Free shuttle service is available from JR Fukushima Station West Exit. Two departures from the station: 14:30 and 17:00. One departure from Sansuiso: 10:00 (approximately 30 minutes). Advance reservation required; please contact us by 15:00 the day before.

Question 11

What types of rooms are available?

Accepted Answer

All rooms in the special suite Shisuitei feature a semi-open-air bath and terrace with panoramic mountain views and source-fed open-air bath. We also offer Japanese-Western rooms with decorative stained glass, Japanese rooms Kacho-en (12.5 tatami, overlooking a Japanese garden, designated as five-star accommodation), and Shinoname (10 tatami, mountain-facing), among others.

Question 12

Can you accommodate food allergies?

Accepted Answer

Please let us know in advance of any allergies, and we will do our best to accommodate your needs within our capabilities. For anaphylaxis, please contact us to discuss.

Question 13

Is there parking?

Accepted Answer

Free parking is available. We have 3 spaces for large buses and 63 for standard cars. We also have a covered motorcycle parking area (20 spaces).

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 15

What time is check-out?

Accepted Answer

10:00.

Question 16

Is there parking?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 17

What is the address?

Accepted Answer

16 Kaminodai, Tsuchiyū Onsen-machi, Fukushima City, Fukushima Prefecture

Question 18

How do I get there?

Accepted Answer

Shuttle bus from the west exit of JR Fukushima Station (reservation required by 15:00 the previous day), departing at 14:30/10:00. By car: approximately 30 minutes from Fukushima West IC on the Tōhoku Expressway via Route 115.

Question 19

What time is check-in?

Accepted Answer

15:00.

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