Question 1

Is there anything to watch out for in winter?

Accepted Answer

The Nishi-Azuma Sky Valley road from Urabandai is closed in winter. Snow tyres or chains are essential in winter, so please come prepared.

Question 2

How do I get there from Yonezawa Station, and is there a pick-up?

Accepted Answer

There is a free shuttle bus from JR Yonezawa Station (advance booking required), which also serves Tengendai. By car it is about 30 minutes from Yonezawa-Hachimanpara IC on the Tohoku-Chuo Expressway.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. The building has three floors and no lift, so please tell us when booking if you would like a room on the ground floor.

Question 4

Are there activity plans such as painting kokeshi dolls?

Accepted Answer

We offer accommodation plans that include painting an Azuma shirozaru kokeshi doll, well received as a memento of the trip (please check the official website for current plans).

Question 5

Can I smoke?

Accepted Answer

All rooms are non-smoking.

Question 6

Is there a lift?

Accepted Answer

The building has three floors but no lift. If you would like a room on the ground floor, please discuss it with us when booking.

Question 7

What is the famous waterfall bath?

Accepted Answer

Our speciality is a bath where hot water falls dramatically from about 3 m, said to have a therapeutic effect. The tub itself has been in use for more than 400 years and is said to have been enjoyed by Uesugi Kagekatsu, the first lord of the Yonezawa domain, and by Lord Yozan.

Question 8

What kind of hot spring water is it?

Accepted Answer

It is a calcium sulphate spring used straight from the source, held to promote health and ease fatigue. The spring has more than 700 years of history, and there is also a stone bath hollowed out of a great rock and open-air baths for men and women.

Question 9

Can I use the inn as a base for the Tengendai Kogen ski area?

Accepted Answer

From Shirabu Onsen you can reach the Tengendai highlands at 1,820 m by ropeway and lift. In summer it is used for climbing and trekking and in winter as a ski area with fine powder snow, making the inn an ideal base all year.

Question 10

What is the food like?

Accepted Answer

Our kaiseki courses using genuine Yonezawa beef are well received (some plans let you choose between sukiyaki and shabu-shabu). The dishes make the most of seasonal local ingredients.

Question 11

Is there parking?

Accepted Answer

There is a car park. Please see the official website or call 0238-55-2011 for details.

Question 12

What time is check-out?

Accepted Answer

10:00.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

What is the address?

Accepted Answer

1537 Seki, Yonezawa City, Yamagata Prefecture

Question 15

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 16

How do I get there?

Accepted Answer

About 30 minutes by car from Yonezawa-Hachimanpara IC on the Tohoku-Chuo Expressway. A free shuttle bus runs from JR Yonezawa Station (booking required). The Tengendai Ropeway is also accessible.

Question 17

Is Wi-Fi available?

Accepted Answer

Not available.

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