Question 1

Can I have a massage?

Accepted Answer

Massages are available in the inn. Please book through the front desk (dial 7) or your room attendant; last orders are at 23:00.

Question 2

Can groups stay here?

Accepted Answer

We have several banquet rooms, including the large Raicho, and we take group travel.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is 10:00.

Question 4

Can I see the Chikuma River from every room?

Accepted Answer

Almost every room, apart from a few, has a large window looking down over the magnificent Chikuma River. The view is one of the things we are proudest of.

Question 5

Is there a garden I can walk in?

Accepted Answer

There is a garden of about 600 tsubo, among the largest in the area, free to walk in. Enjoy the trees and plants as they change with the season.

Question 6

What are the qualities of the hot spring?

Accepted Answer

The water comes from three sources of our own on the grounds and is an alkaline simple spring, mild and gentle on the skin, known as a beautifying bath. There is a range of baths: indoor, open-air, jar baths, three private baths and a foot bath.

Question 7

What sights are there around Togura-Kamiyamada Onsen?

Accepted Answer

Popular destinations include the terraced fields and night view at Obasuteyama (Chorakuji), Zenkoji in Nagano City (about 40 minutes by car) and Ueda Castle (about 30 minutes). There are also seasonal pleasures: apricot blossom in spring, fireworks and summer festivals, and fruit picking in autumn.

Question 8

Is Wi-Fi available, and where?

Accepted Answer

Wi-Fi is available in certain areas: the Japanese rooms on the fourth and fifth floors of the main building, all rooms on floors 1 to 4 of the Seiryutei wing, the library and the large banquet room Raicho. Smartphones and handheld games consoles can also connect.

Question 9

What leisure facilities are there?

Accepted Answer

There is a karaoke room with a sunken kotatsu and hot spring table tennis. The library holds books and photograph collections about Shinshu.

Question 10

Is there a pick-up from Togura Station?

Accepted Answer

There is a free pick-up from Togura Station (please contact us in advance). By bus, alight at Onsen Koen-mae and walk about 1 minute.

Question 11

What is the food like?

Accepted Answer

We serve kaiseki meals bringing together the best of Shinshu, prepared with seasonal ingredients. Please tell a member of staff your preferred dinner time at check-in.

Question 12

Is there parking?

Accepted Answer

There is a car park. Please see the official website or call us for details.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

What is the address?

Accepted Answer

2-2-2 Kamiyamada Onsen, Chikuma City, Nagano Prefecture

Question 17

How do I get there?

Accepted Answer

From Shinonoi Station on the JR Shinonoi Line, take the Shinano Railway to Togura Station, then the bus towards Kamiyamada Onsen, about 8 minutes, alighting at Onsen Koen-mae, then about 1 minute's walk. Or take our free pick-up from Togura Station (please contact us in advance). By car it is about 15 minutes from Koshoku IC on the Nagano Expressway along Route 18, or about 15 minutes from Sakaki IC on the Joshin-etsu Expressway.

Question 18

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

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