Question 1

Is there a shuttle service from the station?

Accepted Answer

We operate a complimentary shuttle bus from JR Ogoto Onsen Station. Please call us after you arrive at the station (advance reservation not required). We will pick you up in about 7 minutes.

Question 2

What are the check-in and checkout times?

Accepted Answer

Check-in is 15:00–19:30, and checkout is 10:00. Times may vary depending on your plan, so please confirm your reservation details.

Question 3

Do you have barrier-free facilities?

Accepted Answer

We have barrier-free facilities in place. Please contact the front desk regarding wheelchair access.

Question 4

Do you have guest rooms with private hot spring baths?

Accepted Answer

We offer rooms with private open-air hot spring baths overlooking Lake Biwa, fed with water from Ogoto Onsen. These are luxury rooms where you can enjoy the hot spring while taking in views of the lake.

Question 5

What facilities does the large bath have?

Accepted Answer

Both the men's and women's large baths are equipped with open-air baths. There is also a foot bath overlooking the water mirror garden courtyard, a post-bath lounge, and a newly installed barrel sauna from Northern Europe (with self-pouring steam option).

Question 6

What is the spring water quality?

Accepted Answer

We source weakly alkaline simple hot spring water from Ogoto Onsen (known as the 'beautiful skin hot spring'). The water has a high alkalinity level with a gentle touch, leaving your skin feeling smooth and supple after bathing. The water is said to be beneficial for neuralgia, muscle pain, poor circulation and fatigue recovery.

Question 7

Are there tourist attractions nearby?

Accepted Answer

We have convenient access to Enryaku-ji Temple on Mount Hiei (a UNESCO World Heritage site), Hiyoshi Taisha and Saikoku-ji Temple. A shuttle bus service is also available from our facility to the cable car station. Biwako Valley (Biwako Terrace) is about 35 minutes by car.

Question 8

Do you have karaoke?

Accepted Answer

We have a karaoke room in the facility. For pricing and reservation details, please contact the ryokan front desk.

Question 9

Can I use Wi-Fi?

Accepted Answer

Wi-Fi and wired LAN connections are available throughout the facility. Use is free of charge.

Question 10

Do you have a spa?

Accepted Answer

We have an spa salon on-site. For details on treatments, prices and reservations, please contact the ryokan front desk or visit our official website.

Question 11

What type of meals are provided?

Accepted Answer

We serve kaiseki (multi-course Japanese dinner) made with seasonal ingredients. We specialise in dishes featuring Omi beef and other Shiga-produced ingredients. Breakfast is buffet-style, featuring items such as wood-fired pizza and yuba shabu.

Question 12

Is there a car park?

Accepted Answer

We provide free parking. You are welcome to arrive by car.

Question 13

How do I get there?

Accepted Answer

Free shuttle bus available from JR Kosei Line Ogoto Onsen Station (approximately 7 minutes; please call upon arrival). Approximately 20 minutes from Kyoto-Higashi IC on the Meishin Expressway via the Kosei Expressway.

Question 14

Is there parking available?

Accepted Answer

Yes, it is available. For details, please contact the facility.

Question 15

What time is checkout?

Accepted Answer

10:00.

Question 16

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 17

What time is check-in?

Accepted Answer

15:00.

Question 18

What is the address?

Accepted Answer

Otsu, Shiga 520-0109, 6-chome Ogoto, Otsu-shi, Shiga 520-0109

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