Question 1

Is there a shuttle service from Matsumoto Station?

Accepted Answer

Free shuttle buses run from Matsumoto Station. Two departures are available from the general vehicle rotary near Matsumoto Station Shio-guchi police box at 16:00 and 17:00 (no reservation required). Return buses depart from the Shōhō main entrance at 09:00 and 10:00.

Question 2

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00–19:00, and check-out is 10:00. Some plans offer 14:00 check-in and 11:00 check-out.

Question 3

How is access to sightseeing spots like Matsumoto Castle?

Accepted Answer

Matsumoto Castle (a national treasure) is about 15–20 minutes by car. Matsumoto Station is about 20 minutes away by free shuttle bus or local bus. The location is also convenient as a base for visiting Kamikōchi, Norikura, and Hakuba areas.

Question 4

What should I know about road conditions in winter?

Accepted Answer

In winter, road surfaces may freeze. Please ensure you have tire chains or studless tires installed when visiting.

Question 5

What types of guest rooms do you have?

Accepted Answer

We have a variety of room types centered on Japanese-style rooms, including newly renovated Japanese-modern twin rooms (36 m², Simmons beds) opening April 2026, and Japanese-Western suites with private outdoor baths. Upper-floor rooms offer particularly good views.

Question 6

I heard all rooms have a spectacular view. What can you see?

Accepted Answer

Located on a hilltop, all guest rooms overlook Matsumoto city, and at night you can enjoy beautiful views of the Matsumoto castle town. On clear days, you can see the majestic peaks of the Northern Alps directly ahead.

Question 7

Is there an accommodation tax?

Accepted Answer

From June 1, 2026 onwards, an accommodation tax of 200 yen per person per night will be charged separately by Matsumoto City (Nagano Prefecture accommodation tax also applies).

Question 8

Are there relaxation facilities such as a spa?

Accepted Answer

There is an in-house spa salon. Other facilities include a lounge, post-bath salon, gift shop, banquet hall, meeting rooms, and karaoke room.

Question 9

Do you have parking and Wi-Fi?

Accepted Answer

We have a free parking lot for 150 vehicles. Wi-Fi is available throughout the facility.

Question 10

What types of hot springs and baths do you have?

Accepted Answer

We offer 5 types of bathing facilities using water from Miyoshi Onsen: a large public bath (with outdoor bath), private rentable baths, sauna, and jacuzzi. Our scenic viewing bath, where you can bathe while looking out over the Northern Alps and Matsumoto's castle town, is particularly popular.

Question 11

What style of meals are served?

Accepted Answer

Breakfast features fresh-cooked dishes prepared in front of you, such as fluffy omelettes made at a live kitchen and onigiri rice balls hand-rolled to order. Dinner is kaiseki cuisine featuring seasonal Nagano ingredients.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

How do I get there?

Accepted Answer

Free shuttle bus service from JR Matsumoto Station (from in front of Matsumoto Station Shiro-guchi police box, departing at 16:00 and 17:00). Alternatively, take a bus bound for Miyoshi Onsen from Matsumoto Station Bus Terminal for about 20 minutes, and get off at the stop in front of Hotel Shoho. From Nagano Expressway's Matsumoto IC, it is about 25 minutes by car.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

Is there a parking lot?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 16

What is the address?

Accepted Answer

527 Satoyamabe, Matsumoto, Nagano Prefecture

Question 17

What time is check-in?

Accepted Answer

15:00.

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