Question 1

How do I get there from Tendo Station?

Accepted Answer

About 15-20 minutes' walk from Tendo Station on the JR Yamagata Shinkansen, or about 3-5 minutes by taxi. A free pick-up service is also available; please check the official website or call for details. From Yamagata-Kita IC it is about 20 minutes by car.

Question 2

What is the cancellation policy?

Accepted Answer

The cancellation policy differs by plan. Please see the details page for your plan or the official website.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. Times may differ depending on the plan.

Question 4

What provision is there for accessibility?

Accepted Answer

The corridors are wide and designed to be easy to move through in a wheelchair, and we can accommodate detailed requests for meals. Please see the accessibility page on the official website or speak to the front desk.

Question 5

What sightseeing spots are near Tendo Onsen?

Accepted Answer

Tendo City is famous as the town of shogi, producing 95 per cent of Japan's shogi pieces. As well as the Shogi Museum and Tendo Park, known for its cherry blossom, the town is a convenient base for Yamagata Zao and Ginzan Onsen.

Question 6

Can I stay with children?

Accepted Answer

Yes. As a large inn we are well equipped, and many families with children stay with us. Please check rates and services for children when booking.

Question 7

Is there anything to be aware of when visiting in winter?

Accepted Answer

From late December to early March there is snow on the roads morning and evening, so studless tyres or snow chains are needed. Please take care according to the conditions.

Question 8

What room types are there?

Accepted Answer

There are several types, including Japanese rooms and Japanese-Western rooms such as the modern Japanese deluxe rooms in the Toki-no-Hana annexe. It is a large inn with 86 rooms in total, with both non-smoking and smoking types. Please see the official website for details.

Question 9

Can I use the inn for a banquet or meeting?

Accepted Answer

Yes. As a large inn we have banquet rooms and meeting rooms. Please call or use the enquiry form on the official website to discuss details.

Question 10

What are the qualities and benefits of the hot spring?

Accepted Answer

Tendo Onsen is a sodium and calcium sulphate spring, said to help with fatigue, neuralgia, muscle pain, joint pain, frozen shoulder, poor circulation and arteriosclerosis. You can enjoy it in the large baths and open-air baths: Ai-no-Yu for men and Kurenai-no-Yu for women.

Question 11

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available inside the inn. Please ask the front desk at check-in for connection details.

Question 12

What is on the menu?

Accepted Answer

There are several dining venues, including the private dining rooms of Kurazen, Tendo Dining Komorebi, the Hayama kappo restaurant with a moon view, and the private restaurant Hanaguruma. Yamagata beef and Yonezawa beef steaks, tasting courses and sukiyaki plans are popular, and breakfast is generous too.

Question 13

Is there parking?

Accepted Answer

Parking is available. Please check the official website or call for capacity and charges.

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 15

How do I get there?

Accepted Answer

About 15-20 minutes' walk from Tendo Station on the JR Yamagata Shinkansen, or about 3-5 minutes by taxi. A free pick-up service is available (please confirm). About 20 minutes by car from Yamagata-Kita IC.

Question 16

What time is check-in?

Accepted Answer

15:00.

Question 17

What time is check-out?

Accepted Answer

10:00.

Question 18

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 19

What is the address?

Accepted Answer

1-1-30 Kamata Hommachi, Tendo City, Yamagata Prefecture

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