Question 1

Is Wi-Fi available in guest rooms?

Accepted Answer

Free internet is available at the bar lounge. For Wi-Fi usage in guest rooms, please contact the hotel directly for details.

Question 2

Are there direct buses from New Chitose Airport to the hotel?

Accepted Answer

During winter (December to March approximately), several direct bus services operate. There are three types: ① Resort Liner (adult ¥6,000, child ¥5,000), ② Chuo Bus / Ski Bus (one-way adult ¥6,000), and ③ Niseko Direct Shuttle (adult ¥6,600, child ¥5,500). Please contact each bus company for operating periods and schedules.

Question 3

How do I get to the hotel?

Accepted Answer

Approximately 10 minutes by taxi from JR Hakodate Line Niseko Station. By car, approximately 2 hours (about 120 minutes) from New Chitose Airport or Sapporo city center. During winter, direct buses such as Resort Liner (adult ¥6,000), Chuo Bus, and Niseko Direct Shuttle (adult ¥6,600) operate from New Chitose Airport and Sapporo. During summer, you can use the Kousoku Niseko Bus (approximately 3 hours from Sapporo).

Question 4

Can I access the hotel by bus from Sapporo?

Accepted Answer

Yes. In winter, the Resort Liner (¥6,000 per adult) and Chuo Bus (¥6,000 per adult one-way) operate from Sapporo. In summer, the Kousoku Niseko bus (Hokkaido Chuo Bus) runs in about 3 hours. The Niseko Direct Shuttle operates on the return route (Niseko→Sapporo Station) from December 16, 2025 to March 31, 2026.

Question 5

Are there activities available nearby?

Accepted Answer

Niseko is a mountain resort with abundant seasonal activities including skiing. The hotel also provides information on activities. For details, please check with the front desk or visit the activities page on the official website.

Question 6

Are there accessible guest rooms available?

Accepted Answer

Yes, we have 2 Heartful Rooms (Access-Friendly Rooms). Located on the first floor, they are 25 m² and accommodate 1–2 guests, with Simmons beds (1100×2030 mm). For details, please contact the front desk.

Question 7

Do you offer early booking discount plans?

Accepted Answer

Yes, we offer early booking plans exclusively on our official website. These include "Early Booking 90 with 2 meals" (bookings made 90 days in advance) and "Early Booking 60 with 2 meals" (bookings made 60 days in advance), allowing you to enjoy Hokkaido cuisine and natural hot springs at a discount. We also offer coupon plans exclusive to suite rooms.

Question 8

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 9

How do I get there?

Accepted Answer

Approximately 10 minutes by taxi from JR Hakodate Line Niseko Station. Approximately 120 minutes (about 2 hours) by car from New Chitose Airport or Sapporo city center. Winter: direct buses including Resort Liner, Chuo Bus, and Niseko Direct Shuttle operate from New Chitose Airport and Sapporo. Summer: Kousoku Niseko Bus available (approximately 3 hours from Sapporo). JR Sapporo to Niseko Station: approximately 2 hours 40 minutes.

Question 10

What is the address?

Accepted Answer

Niseko-cho, Abuta-gun, Hokkaido 480-1 Niseko

Question 11

Are there guest rooms with private saunas?

Accepted Answer

Yes, deluxe suite rooms (60 m², 3rd floor, 2 rooms) come with private saunas. They are equipped with Swedish TYLO saunas (4.5 KW output, 3-hour continuous operation), Nordic cabin saunas suitable for 2-3 people. We also offer self-service löyly saunas in the large public bath.

Question 12

What types of guest rooms are available?

Accepted Answer

We offer a variety of room types including Deluxe Suite Rooms (with private sauna, 60 m²), Junior Suite Rooms (50 m²), Deluxe Twin Rooms (30 m²), Deluxe Hollywood Twin Rooms (30 m²), Deluxe Double Rooms (30 m²), Standard Twin Rooms (25 m²), Standard Hollywood Twin Rooms (25 m²), Double Rooms (25 m²), Connecting Rooms, and Heartful Rooms (accessible), among others.

Question 13

Is group accommodation for large parties possible?

Accepted Answer

Yes, you can use Connecting Rooms. Connecting Standard Twin Rooms (20 rooms) and Connecting Standard Hollywood Twin Rooms (6 rooms) can be joined to accommodate 4–6 guests. We also have banquet facilities.

Question 14

Is there a lodging tax?

Accepted Answer

Yes, from April 1, 2026 onwards, Hokkaido lodging tax and Niseko Town lodging tax are charged to guests. Additionally, the calculation method for Niseko Town lodging tax will change from November 2026. Please check the news page on our official website for details.

Question 15

Do you have a large public bath or hot spring?

Accepted Answer

Yes, we have a natural hot spring public bath. In conjunction with a full guest room renovation in winter 2025, we have newly installed a self-service löyly sauna in the public bath. You can enjoy natural hot springs and a sauna surrounded by the nature of Niseko, Hokkaido.

Question 16

Tell me about the restaurants and bars in the hotel.

Accepted Answer

We have a fusion restaurant where you can enjoy a variety of cuisines throughout the day, a Japanese dining area featuring seasonal ingredients, and banquet facilities. The bar lounge offers Japanese and Western books and free internet where you can enjoy drinks. Please check our official website news page for restaurant operating information.

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