Question 1

Is Wi-Fi available in all rooms? Do you lend computers?

Accepted Answer

Wi-Fi is available free of charge in all guest rooms. We do not have computers available for loan.

Question 2

Is there a free shuttle bus?

Accepted Answer

No, we do not provide a free shuttle bus.

Question 3

Can I send luggage to the hotel before arrival?

Accepted Answer

Yes, you can send luggage in advance. Write your check-in date and reservation name in the remarks field on the shipping label. Address: Rironin-dori 2-chome 8-8, Akankodori, Kushiro, Hokkaido 085-0467 New Akan Hotel Front Desk (TEL: 0154-67-2121). We cannot accept cash on delivery or collect on delivery.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00, and check-out is by 10:00. If you wish for a late check-out, please contact the hotel (fee applies).

Question 5

Is there parking?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 6

What is the address?

Accepted Answer

2-8-8 Akanko Onsen, Akan, Kushiro, Hokkaido

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 8

What time is check-in?

Accepted Answer

15:00.

Question 9

What time is check-out?

Accepted Answer

10:00.

Question 10

What facilities are available for children?

Accepted Answer

The restaurant has children's chairs (limited quantity). Children's yukata robes are also available. Note: bed guards are not provided; we recommend booking a Japanese-style room if you're concerned.

Question 11

Can minors stay without parents?

Accepted Answer

High school students and older minors may stay with parental permission. Please bring identification such as a student ID or driver's license on the day of check-in. For those between middle school graduation and high school enrollment, we ask that you make reservations with a parent or guardian.

Question 12

Is day-use bathing available? What are the hours and rates?

Accepted Answer

Day-use bathing is available at both the Tenku Garden Spa and the large public bath. Hours: 12:00–17:00. Rates: Adults ¥1,300 (age 13+), Children ¥650 (ages 3–elementary school). Bring your own towel or rent a set for ¥300. Contact us for rates on weekends, holidays, and school holidays.

Question 13

Can I use the hot spring before check-in or after check-out?

Accepted Answer

Before check-in, guests can use the Tenku Garden Spa and large public bath free of charge from 12:00 (bring your own towel or rent one for ¥300). After check-out, day-use rates apply (12:00–17:00).

Question 14

Can you arrange a cake for celebrations like birthdays?

Accepted Answer

We can arrange cakes (5, 6, or 7-sun sizes, fresh cream or chocolate ganache). Candles and message chocolate plates are also available. Contact the hotel by 4 days before your stay. We can introduce partner florists for flower arrangements.

Question 15

Are all rooms non-smoking? Where can I smoke?

Accepted Answer

All guest rooms have been non-smoking since 2020. A smoking area is located next to the front desk on the 1st floor of the Shangri-La Building.

Question 16

Do you accommodate food allergies?

Accepted Answer

At the buffet, we label the 8 major allergens (egg, wheat, buckwheat, peanut, dairy, shrimp, crab, walnut). However, cross-contamination is possible as food is prepared in the same kitchen. For set meals, contact the hotel in advance—we may be able to accommodate you.

Question 17

Can I bring food or drinks from outside?

Accepted Answer

Outside food and beverages are not permitted. You may consume items purchased from the hotel's vending machines or shop in your room.

Question 18

Do you rent humidifiers or air purifiers?

Accepted Answer

We rent humidifiers and air purifiers. Please contact the hotel in advance if needed. Numbers are limited.

Question 19

Is there parking? Is there a charge?

Accepted Answer

Free parking is available. Park in any available space (staff will direct you if present). We do not accept advance reservations, but will consider special requests.

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