Question 1

How long does it take to get here from Tokyo?

Accepted Answer

From Tokyo Station on the JR Joetsu Shinkansen to Echigo-Yuzawa Station takes approximately 71 minutes. From there, shuttle buses or taxis take about 5 minutes, so access is very convenient.

Question 2

How do I get from Echigo-Yuzawa Station?

Accepted Answer

About 5 minutes by shuttle bus or taxi from JR Joetsu Shinkansen Echigo-Yuzawa Station. As the route from the station to the hotel is uphill, we recommend using the shuttle bus or taxi. A blue shuttle bus (NASPA's image color) is in operation.

Question 3

Can I ski? Is the slope close to the hotel?

Accepted Answer

In winter, our private ski slope "NASPA Ski Garden" opens. It is about a 10-minute walk from the hotel, so you can enjoy winter sports to the fullest.

Question 4

What activities are available during the summer season?

Accepted Answer

During the green season, you can enjoy a variety of activities including authentic glamping with bell tents (limited to one site per day), forest driving in a mega buggy (up to 5 passengers), and VR experience attractions.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 10:00. Times may vary depending on your plan, so please check your booking details. Early check-in and late check-out are available for an additional fee.

Question 6

Can families with children stay here?

Accepted Answer

We welcome families. We are certified as a baby-friendly accommodation and offer a variety of activities for children. There are age-based pricing options for children, so please confirm details at the time of booking.

Question 7

What types of rooms are available?

Accepted Answer

The Tower building is a large resort hotel with 25 floors and 205 rooms in total. We offer multiple room types including Western-style rooms and junior suites. From the room windows, you can enjoy views of the mountains around Echigo-Yuzawa.

Question 8

Can I send luggage ahead?

Accepted Answer

You can send luggage by courier delivery. We do not offer baggage delivery services to airports or stations, but we will store luggage in our cloakroom before check-in and after check-out. Valuables can be kept at the front desk.

Question 9

Do you have hot springs? What kind of baths are available?

Accepted Answer

We have large public baths fed by Echigo-Yuzawa hot spring, with separate sections for men and women, each approximately 250 tsubo in size. The baths include outdoor baths and jacuzzis, and you can bathe while enjoying the changing natural scenery with the seasons.

Question 10

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available in all guest rooms. We provide a comfortable internet environment and support working stays.

Question 11

What type of meals are served?

Accepted Answer

We have buffet-style restaurants featuring seasonal ingredients. Drawing on Hotel New Otani's taste and culinary expertise, we serve menus incorporating local Minami-Uonuma ingredients. We also have restaurants and bars available.

Question 12

Is there parking? What is the capacity and cost?

Accepted Answer

Parking is available for 2,000 vehicles and is free for all guests. As a large resort hotel, we are well-equipped to accommodate guests arriving by car.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

What time is check-out?

Accepted Answer

10:00.

Question 15

How do I get there?

Accepted Answer

About 5 minutes by shuttle bus or taxi from JR Joetsu Shinkansen Echigo-Yuzawa Station. About 5 minutes from Yuzawa IC on the Kan-Etsu Expressway. The shuttle bus is recommended as the route from the station to the hotel is uphill.

Question 16

What is your address?

Accepted Answer

2117-9 Yuzawa, Minamiuonuma District, Niigata Prefecture

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 18

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

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