Question 1

How do I get to the inn from Hakone-Yumoto Station?

Accepted Answer

It is approximately 13 minutes on foot from Hakone-Yumoto Station. A microbus is also available from the station. From Shinjuku Station, it is approximately 90 minutes by train.

Question 2

What is the inn's phone number?

Accepted Answer

For inquiries and reservations, please call 0460-85-5511. Our fax number is 0460-85-5856.

Question 3

How do I cancel or change my reservation?

Accepted Answer

You can make changes or cancellations through the "Reservation Modification" or "Reservation Cancellation" page on our official website's online system. You can also call us at 0460-85-5511.

Question 4

Do you offer day-use plans?

Accepted Answer

Yes, we offer day-use plans. For details, please check the "Day-Use Plan" page on our website or call us at 0460-85-5511.

Question 5

Is booking on the official website a better deal?

Accepted Answer

We guarantee the best rate on our official website, offering the lowest prices available online. If you find a lower rate for the same conditions on another website within 12 hours of booking, simply show us at check-in and we will match that rate.

Question 6

What is the address?

Accepted Answer

88 Tōnōsawa, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture

Question 7

How do I access the inn?

Accepted Answer

Approximately 13 minutes on foot from Hakone-Yumoto Station. Microbus service available from Hakone-Yumoto Station. Approximately 90 minutes by train from Shinjuku Station.

Question 8

What types of guest rooms are available?

Accepted Answer

We offer a variety of rooms with individual character and atmosphere, ranging from traditional-style rooms that make generous use of fine woods, to rooms with private open-air baths, all crafted with the skill of our artisans.

Question 9

What are the distinctive features of the building?

Accepted Answer

This is a wooden high-rise structure built in the mid-Taisho period and is designated as a Registered Tangible Cultural Property of Japan. It is a prestigious historical building constructed with timber that is now difficult to obtain and using techniques that cannot be replicated.

Question 10

Do you have an annex?

Accepted Answer

Yes, we have an annex. For details, please check the "Annex" page on our official website or call us at 0460-85-5511.

Question 11

What type of hot spring water is it?

Accepted Answer

It is a gentle alkaline simple hot spring with water sourced directly from the spring. A specialist called a "yūban" (hot spring manager) adjusts the water temperature daily to ensure a comfortable bathing experience.

Question 12

How long has this hot spring been operating?

Accepted Answer

This is a historic hot spring that opened as a therapeutic spa in Hakone Tōnōsawa in the 19th year of Keichō (1614). Our origins date back approximately 400 years.

Question 13

What is the dining like?

Accepted Answer

We offer seasonal kaiseki-style cuisine featuring mountain produce from Hakone and seafood from Sagami Bay and Odawara. You can enjoy these colorful, seasonally-inspired dishes in our Taishō-period architecture dining hall.

Question 14

Where is dinner served? Is it in your room?

Accepted Answer

Meals have traditionally been served in your room, but as of February 15, 2026 we will be moving to serving meals at our "Dining Hall." We apologize for any inconvenience from moving within the building and appreciate your understanding.

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