Question 1

Can I use Wi-Fi in my room?

Accepted Answer

Yes. Free Wi-Fi is available in all rooms and select areas of the hotel. You can use it on smartphones, tablets, and computers with wireless LAN capability. Please set up the connection yourself; ask the front desk for the password. Service may slow during times of heavy access.

Question 2

Is a reservation required for the spa "Yururia"? Can non-guests use it?

Accepted Answer

Reservations are required. Same-day use may be possible depending on availability, but advance booking is recommended as it can get busy. Non-guests may also use the spa. Cancellations must be made at least 2 hours before your scheduled time. Cancellation fees may apply if cancelled after this time.

Question 3

Can Comfort Members extend their check-out time?

Accepted Answer

Yes. Standard check-out is 11:00, but Comfort Members can use their room until 12:00. Membership is free to join with no annual fee, and you earn 5 points for every 100 yen spent on accommodation and restaurant use.

Question 4

Do you have barrier-free rooms or wheelchair accessibility?

Accepted Answer

We do not have dedicated barrier-free rooms, but we have 2 universal rooms among the Superior Twin rooms in the Coral Wing. The sink and light switches are lowered, and the bathroom door is a sliding door. If you wish to use one, please reserve a Superior Twin and inform us at that time. We also provide wheelchair rentals (limited availability, advance reservation required).

Question 5

Can the beach be used before check-in or after check-out?

Accepted Answer

Yes, guests can enjoy beach marine leisure activities at the guest rate before check-in and after check-out. Large luggage and valuables can be left at the front desk. Changing rooms and showers are available at the Beach House (9:00–18:00) or the shower room in the basement of Coral Wing. Note that swimming is not permitted on the hotel beach from 12/1 to 3/15, and the Beach House is closed during this period.

Question 6

Can the pool be used year-round? What are the operating hours?

Accepted Answer

The pool is closed from 11/16 to 3/15. During other periods, hours are as follows:
4/1–6/15: 9:00–18:00
6/16–7/15: 9:00–18:30
7/16–8/31: 8:00–19:30
9/1–9/15: 8:30–19:00
9/16–10/31: 9:00–18:00
11/1–11/15: 9:00–17:00
3/16–3/31: 9:00–18:00

Question 7

Can I stay with a pet?

Accepted Answer

Pets are not allowed. However, service dogs and guide dogs may accompany you in the room.

Question 8

Is the entire hotel non-smoking? Where can I smoke?

Accepted Answer

Yes, all rooms and balconies are non-smoking. Smoking is also prohibited throughout the grounds, including the pool, beach, and parking areas. A smoking booth is available on the B1F of the Coral Wing.

Question 9

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 10

How do I get to the hotel?

Accepted Answer

About 10 minutes by car from Miyako Airport. About 10 minutes by complimentary shuttle bus from Miyako Airport (advance reservation required). Direct flights from Haneda to Miyako Airport take about 3 hours; from Kansai or Nagoya airports about 2.5 hours. From Miyakojima Shimojishima Airport about 30 minutes by car (no hotel shuttle service).

Question 11

What time is check-out?

Accepted Answer

11:00.

Question 12

Is there a parking lot?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 13

What is the address?

Accepted Answer

914 Yonaha, Shimoji, Miyakojima City, Okinawa Prefecture

Question 14

Can children share a bed with adults? Is there a charge?

Accepted Answer

Up to one elementary school child may share a bed with one adult. There is no accommodation charge, but a separate breakfast fee applies (varies by season). Amenities are not provided. When booking online, enter only children using bedding in the "child" field, and note children sharing a bed in the comments section with their age and number.

Question 15

Is there a free shuttle bus from the airport to the hotel?

Accepted Answer

We operate a free shuttle bus (approximately 10 minutes) from Miyako Airport to the hotel. Reservations are required; please book via our web form by three days prior. We will accommodate your flight arrival time. Note that we do not provide transfers from Miyako Shimojishima Airport, and individual or group transfers are not available.

Question 16

Can I make advance reservations at the restaurants? Are there cancellation charges?

Accepted Answer

We recommend advance reservations as restaurants may be busy depending on the season. You can make restaurant reservations through the main phone line (0980-76-2109), except for breakfast and Bar Moon Shell, which cannot be reserved. We currently do not charge cancellation fees, but we ask that you contact us as early as possible.

Question 17

Is there a coin laundry?

Accepted Answer

Yes, located on B1F of the Coral Wing. There are 16 washing machines and 16 dryers available 24 hours (fee-based). Detergent is provided free of charge. Washing machines are 200 yen per load and dryers 100 yen per load.

Question 18

Is there a parking lot? Is there a charge?

Accepted Answer

Yes, we provide free parking on-site (215 spaces).

How can we help you?

Quick categories