Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi and wired internet are both available free of charge.

Question 2

What amenities are provided?

Accepted Answer

We use carefully chosen amenities developed with local Iwami industry, including locally made samue as room wear. The samue are soft to the touch, popular with guests and available to buy online.

Question 3

What does craft hotel mean?

Accepted Answer

It means a hotel where the spatial design, interiors, tableware, furniture and fabrics were all developed jointly with local industry in Masuda and the Iwami region — potteries, furniture makers and textile manufacturers. The culture of the region and the skills of its craftspeople run through the whole building.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 (we can receive guests until 5:00 the following morning) and check-out is by 11:00.

Question 5

Is the hotel accessible?

Accepted Answer

Some accessible facilities are provided. Please contact the hotel in advance for details.

Question 6

Is it suitable for business travel?

Accepted Answer

The hotel is about 3 minutes' walk from JR Masuda Station, very convenient for business trips and longer stays, with Wi-Fi throughout for remote working.

Question 7

How easy is it to reach the sights of the Iwami region?

Accepted Answer

Grand Toit (the Iwami Art Museum and the Iwami Arts Theatre) is within walking distance of the hotel. Natural attractions such as the Hikimi Gorge and the town of Tsuwano are also easy to reach.

Question 8

What is the hot spring like?

Accepted Answer

There is a large communal bath and sauna using natural hot spring water from our own source on the site (a simple spring known for its effect on the skin), flowing continuously from the source. Day-use bathing is also available.

Question 9

What is breakfast like?

Accepted Answer

A breakfast buffet is served at MASCOS BAR & DINING from 6:30 to 10:00, with a menu making generous use of local vegetables and changing with the season. The smoothies are also popular.

Question 10

What is served for dinner?

Accepted Answer

MASCOS BAR & DINING on the first floor serves WAO cuisine, blending Japanese and Western elements, built mainly on Iwami ingredients, prepared by chefs from well-known local restaurants in Masuda.

Question 11

Is there parking, and how much does it cost?

Accepted Answer

There is parking for 60 vehicles at 800 yen per night for a car. Medium and large coaches are 2,000 yen per night and must be booked in advance.

Question 12

What is the address?

Accepted Answer

17-1 Ekimae-cho, Masuda City, Shimane Prefecture

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

What time is check-out?

Accepted Answer

11:00.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

How do I get there?

Accepted Answer

About 3 minutes' walk from Masuda Station on the JR San'in Main Line.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

How can we help you?

Quick categories