Question 1

What information is available about winter road conditions and traffic restrictions?

Accepted Answer

Road conditions can change in winter. Route 292 and the Shiga-Kusatsu Expressway may close during winter; full reopening is scheduled for May 29, 2026. Check our News page or contact the hotel for the latest information.

Question 2

Where can I cancel or modify my reservation?

Accepted Answer

You can make changes online through the "Reservation Confirmation/Modification/Cancellation" page in the menu on our official website. You can also call our Reservations Centre at TEL: 0279-88-1111 (reception hours 10:00–18:00).

Question 3

What is the Reservations Centre telephone number and reception hours?

Accepted Answer

Hotel Sakurai Reservations Centre: TEL 0279-88-1111, reception hours 10:00–18:00. Hotel main line: 0279-88-3211 (switchboard).

Question 4

What benefits are there for booking through the official website?

Accepted Answer

Bookings on our official website receive our best rate (¥2,200 cheaper than other booking sites) plus a ¥1,000 in-house credit voucher per room. Applicable to rooms for 2 or more guests on 1-night, 2-meal plans. Vouchers cannot be exchanged for cash or change.

Question 5

What is the Sakurai Club membership programme?

Accepted Answer

It is a free membership card scheme with no registration or annual fee. Benefits include 50% off separate bath usage, 5% discount at the gift shop, complimentary lounge coffee vouchers, complimentary late-night ramen, priority check-in, and special rate bookings. Sign up at the hotel front desk.

Question 6

What is the address?

Accepted Answer

465-4 Kusatsu-cho, Agatsuma-gun, Gunma Prefecture

Question 7

How do I get there?

Accepted Answer

Located in Kusatsu Onsen, Gunma Prefecture, along National Route 292 (Shiga-Kusatsu Road). Details about the nearest station are not provided in this text.

Question 8

Do you have plans suitable for families with children?

Accepted Answer

We offer family plans with half price for primary school children and free accommodation for children up to age 2 (sleeping with parents). From ¥18,700 per person (tax included). You can also enjoy our lavish buffet and three types of spring water.

Question 9

Can anyone use the separate baths Rindou and Shakunage?

Accepted Answer

The separate baths Rindou and Shakunage are limited to 20 groups per day. Sakurai Club members receive a 50% discount on the usage fee.

Question 10

What is the size of the public bath?

Accepted Answer

The public bath at Hotel Sakurai is approximately 30 metres long and is the largest in Kusatsu. It is spacious and open, and you can enjoy three types of spring water.

Question 11

Do you have plans for anniversaries or special celebrations?

Accepted Answer

We offer anniversary plans featuring a celebration dinner set at our Japanese restaurant. From ¥29,700 per person (tax included). Perfect for creating special moments with family and loved ones.

Question 12

Is there a complimentary shuttle bus service?

Accepted Answer

Complimentary shuttle bus service operates during the summer season (as of the May 1, 2026 announcement). For details on routes and timetables, please contact the hotel directly.

Question 13

Do you offer multi-night stay plans?

Accepted Answer

We offer a 2-night plan called "Gunma de Retreat!" where you can enjoy different dinners each night (buffet plus kaiseki set). From ¥20,900 per person (tax included). Available for both summer relaxation and winter hot spring seasons.

Question 14

What are the meal options?

Accepted Answer

We offer a lavish Japanese, Western and Chinese buffet featuring grilled Mochi pork steak, freshly fried tempura, mountain vegetables, highland produce, seafood, authentic Chinese cuisine, Gunma speciality okkiri-komori noodles, fruits, cakes and more. We also provide kaiseki set dinners and private room "Hana-noren" meal plans for breakfast and dinner.

Question 15

What is the yuomomi and taiko drum show?

Accepted Answer

The Sakurai Hotel's signature yuomomi and taiko drum show is held at the Festival Square on the 2nd floor. Overnight guests can also experience yuomomi.

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