Question 1

Is there a free shuttle bus from Katsuyama Station?

Accepted Answer

We offer a free shuttle bus between Echizen Railway Katsuyama Station and the hotel (advance reservation required). Journey time is approximately 40 minutes. We can also drop you off at the Fukui Prefectural Dinosaur Museum, which is convenient for sightseeing. Please check the timetable and reservation method on our official website.

Question 2

Is there direct access to the ski slope?

Accepted Answer

We are located directly on the slopes of Ski Jam Katsuyama, western Japan's largest ski resort, with direct access from the hotel to the ski slopes. In winter, it offers premium location as a snow resort.

Question 3

Can I enjoy it in seasons other than winter?

Accepted Answer

We are a year-round mountain resort with plenty to offer in spring, summer, and autumn. We provide family-friendly activities throughout the seasons, including DINO LAND with inflatable play equipment and GREEN PARK with vast grass areas.

Question 4

Do you have a hot spring bath or public bath?

Accepted Answer

We have a public bath featuring high-quality natural hot spring water, with facilities including an open-air bath, jacuzzi, and sauna. The open-air bath with its scenic views is especially popular on clear days.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellation fees are 100% on the day of arrival, 80% the day before, 50% from 3 days before, and 30% from 7 days before. No-shows without notice incur a 100% cancellation fee. Fees may differ depending on the plan.

Question 6

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 11:00. Times may vary depending on your plan, so please check the details of your booked plan. If you will arrive significantly later than the check-in time, please contact the hotel.

Question 7

Can I stay with a pet?

Accepted Answer

We offer a pet room where dogs can stay (non-smoking, Western-style, with cage, 36㎡, capacity 1–3 guests). You will be guided to your room through a dedicated entrance. Please check our official website or contact the hotel for details.

Question 8

Do you have spacious rooms suitable for families with children?

Accepted Answer

We offer a variety of room types including a maisonette room (50㎡) that accommodates up to 8 guests, spacious Japanese-Western rooms (48㎡ or more) for group use, and a dinosaur lab room popular with children. Ideal for three-generation families and group trips.

Question 9

Tell me about the dinosaur lab room (experiential guest room).

Accepted Answer

The dinosaur-themed experiential guest room "Dinosaur Lab Room" has 8 rooms total (Japanese-Western style, 50㎡, capacity 5 guests) featuring wallpaper designed like geological strata and near life-size dinosaur cutouts including Fukuiraptor and Fukuibeatrice. These rooms are very popular with families.

Question 10

Is there an indoor pool?

Accepted Answer

An indoor heated pool is available for guests at no charge. Operating hours are 7:00–21:00 (entry restricted 11:00–12:00 for cleaning). The pool is available before check-in and after check-out. Floaties may be used or brought in.

Question 11

How do I get to the Dinosaur Museum?

Accepted Answer

The Fukui Prefectural Dinosaur Museum is about 10 minutes by car from the hotel. The hotel also operates a free shuttle bus that stops at the Dinosaur Museum, making sightseeing easy even without a rental car.

Question 12

Is there a parking lot?

Accepted Answer

A large parking lot is available (4,000 spaces). In winter, a snow removal cooperation fee of ¥1,000 per vehicle is required.

Question 13

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 14

Can I use Wi-Fi?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 15

How do I get there?

Accepted Answer

Approximately 40 minutes by free shuttle bus (advance reservation required) from Echizen Railway Katsuyama Station. Approximately 20 minutes by car from Katsuyama IC on the Chubu Longitudinal Expressway. The shuttle bus can also stop at the Fukui Prefectural Dinosaur Museum.

Question 16

What is the address?

Accepted Answer

Katsuyama, Fukui Prefecture 170-70

Question 17

What time is check-in?

Accepted Answer

15:00.

Question 18

What time is check-out?

Accepted Answer

11:00.

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