Question 1

Is Wi-Fi free?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 2

How do I get to Huis Ten Bosch?

Accepted Answer

Hotel guests can cross the Huis Ten Bosch canal on a dedicated canal cruiser to enter and leave the park. We can direct you to the hotel car park and store your luggage even before check-in. You may re-enter Huis Ten Bosch as often as you like, free of charge.

Question 3

How long does it take from JR Hakata Station?

Accepted Answer

About 110 minutes from JR Hakata Station on the Huis Ten Bosch limited express, then about 5 minutes' walk from JR Huis Ten Bosch Station. From Nagasaki Airport it is about 60 minutes by express bus.

Question 4

Do you offer weddings or wedding photography?

Accepted Answer

We offer a Huis Ten Bosch photo wedding plan, with the European architecture and the beautiful grounds of Huis Ten Bosch as the backdrop. Please enquire through the hotel's official website.

Question 5

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 11:00, though this may differ by plan. Please check the details of the plan you book.

Question 6

Can I leave luggage before check-in?

Accepted Answer

Yes, we can store your luggage before check-in and deliver it to your room, so you can head straight into Huis Ten Bosch.

Question 7

Can I stay with children?

Accepted Answer

Yes, families with children are welcome. The breakfast buffet and the many attractions of Huis Ten Bosch can be enjoyed by the whole family. Please check the plan for details of children sharing a bed and children's rates.

Question 8

What is the view from the rooms?

Accepted Answer

There are two types: park view, with a wide view over Huis Ten Bosch, and station view, looking out on the green hills and Huis Ten Bosch Station. High ceilings and the European townscape give the rooms a distinctly foreign feel.

Question 9

Where do I collect my Huis Ten Bosch entry ticket?

Accepted Answer

On plans that include a ticket, we hand you a ticket voucher after the arrival formalities, including luggage storage, at the second-floor front desk. You can collect it from the morning of the day you stay.

Question 10

Is there a hot spring, and what are its qualities?

Accepted Answer

We have Kotonoyu, the only natural hot spring bathing hall in the Huis Ten Bosch area fed continuously from the source. The water contains iron and manganese and is reheated, and is said to help with neuralgia, muscle pain, fatigue and poor circulation. There is also an open-air bath.

Question 11

What restaurants are there?

Accepted Answer

There is a range of Japanese, Western and Chinese restaurants. Breakfast is a Japanese, Western and Chinese buffet in an open space looking out on the European townscape. The Japanese restaurant Sakura also opens specially for lunch (12:00-15:00, last orders 14:30).

Question 12

Is there parking, and is there a charge?

Accepted Answer

There are 180 parking spaces. Parking is paid; please contact the hotel for rates. We can direct you to the car park even before check-in.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

How do I get there?

Accepted Answer

About 5 minutes' walk from Huis Ten Bosch Station on the JR Omura Line. About 15 minutes by car from Sasebo-Daito IC on the Nishi-Kyushu Expressway. About 60 minutes by express bus from Nagasaki Airport.

Question 15

What time is check-in?

Accepted Answer

15:00.

Question 16

What time is check-out?

Accepted Answer

11:00.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What is the address?

Accepted Answer

10 Huis Ten Bosch-machi, Sasebo City, Nagasaki Prefecture

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