Question 1

Is Wi-Fi free to use?

Accepted Answer

Wi-Fi is available throughout the facility. Connection instructions will be provided at check-in.

Question 2

How do I get here from Haneda or Narita Airport?

Accepted Answer

From Haneda Airport, take a direct highway bus for about 70 minutes and get off at "Omiya Station West Exit," then walk about 2 minutes. From Narita Airport, allow about 100 minutes using the Keisei Skyliner and JR train connections.

Question 3

Can I walk from JR Omiya Station?

Accepted Answer

Yes. From the west exit of JR Omiya Station, you can reach Omiya Sonic City via a pedestrian bridge in about 3 minutes on foot. Multiple Shinkansen lines including Hokkaido, Tohoku, Joetsu, Hokuriku, and Nagano stop here.

Question 4

What payment methods other than credit card are available?

Accepted Answer

JTB Nice Gift, Hankyu Hotel Common Gift Certificates, Palace Hotel Check (Palace Gift), and partner credit card gift certificates are accepted. For advance payment, we accept payment on arrival, online credit card payment, and bank transfer.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 onwards, and check-out is at 12:00. If your booking plan specifies different times, those take priority. If you will arrive after 22:00, please contact the hotel.

Question 6

How do I get to Saitama Super Arena?

Accepted Answer

GMO Arena Saitama in front of Saitama-Shintoshin Station is about 10 minutes by public transport. It's one stop from Omiya Station on the JR Keihin-Tohoku Line and other lines to Saitama-Shintoshin Station.

Question 7

Do you have cots available?

Accepted Answer

Yes, we provide them free of charge. Please mention this at the time of booking. However, numbers are limited, and some room types cannot accommodate a cot.

Question 8

Can I add an extra bed?

Accepted Answer

For 3-person bookings, we can add one extra bed only in Standard Twin rooms. Numbers are limited, and some room types cannot accommodate an extra bed. Please mention this at the time of booking.

Question 9

Can I store luggage after checkout?

Accepted Answer

Yes. After checkout, we can store luggage on the same day only. If you'd like to store luggage before check-in, please speak to staff after the procedure. Valuables can be stored in the front desk safe box (fragile items not accepted).

Question 10

What types of restaurants do you have?

Accepted Answer

We offer 7 restaurants & bars and lounges including authentic French, Japanese cuisine, and Chinese with private rooms, as well as a bakery. You can enjoy seasonal dishes made with fresh ingredients.

Question 11

Is there parking?

Accepted Answer

We do not have a hotel parking lot. Please use the Sonic City underground parking (7:00–23:00) or nearby coin parking such as Times Omiya Sonic City or Times Omiya Sakura Square Mall. No discount service is available for hotel guests.

Question 12

What is the checkout time?

Accepted Answer

12:00

Question 13

Is there parking?

Accepted Answer

No, we do not have parking available.

Question 14

What is the address?

Accepted Answer

1-7-5 Sakuragi-cho, Omiya Ward, Saitama City, Saitama Prefecture

Question 15

How do I get there?

Accepted Answer

3 minutes on foot from Omiya Station West Exit via the pedestrian deck. About 70 minutes by direct express bus from Haneda Airport; exit at Omiya Station West, then 2 minutes on foot.

Question 16

What is the check-in time?

Accepted Answer

15:00

Question 17

Can I use Wi-Fi?

Accepted Answer

Free Wi-Fi is available throughout the facility.

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