Question 1

How do I access from Sendai Station?

Accepted Answer

The nearest station is Aoba-dori Ichibancho Station on the Subway Namboku Line, approximately 2 minutes on foot. From JR Sendai Station, it is approximately 10 minutes on foot or accessible by subway. From Tohoku Expressway Sendai-Miyagi IC, it is approximately 15 minutes by car.

Question 2

Are there spa and fitness facilities?

Accepted Answer

There is a spa facility called "flow spa" in the building. Both overnight guests and day-use visitors can use it (please check the official website for operating hours and rates).

Question 3

Can I take photos and videos inside the hotel?

Accepted Answer

Photography and videography in the hotel may be restricted or interrupted depending on conditions in the facility. Except where the hotel has given permission, all commercial photography is prohibited.

Question 4

Please tell me the check-in and check-out times.

Accepted Answer

Check-in is 15:00 and check-out is 12:00. Times may vary depending on the plan.

Question 5

Can I use the banquet halls and meeting rooms?

Accepted Answer

We have facilities available for various banquets, conferences, and weddings. For banquets, parking is free for 3 hours; for weddings, parking is free for 8 hours.

Question 6

What is the location like for sightseeing in Sendai?

Accepted Answer

Located in central Sendai, within walking distance of Jozenji-dori, Kokubuncho, and central Sendai shopping areas. Sendai Castle ruins and Zuihoden are accessible by bus.

Question 7

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the facility. Please check the official website or contact the front desk for details.

Question 8

What restaurants are available?

Accepted Answer

We have multiple restaurants within the hotel. For details on restaurant names, cuisine types, and opening hours, please check the restaurant page on our official website.

Question 9

Does parking become free when using the restaurant?

Accepted Answer

If you spend 2,500 yen or more at the in-house restaurant, parking is free for up to 1 hour. If you spend 5,000 yen or more, parking is free for up to 3 hours (flow spa service usage is also free for 3 hours).

Question 10

Is there parking available? Is there a charge?

Accepted Answer

There is a parking lot (170 spaces, height limit 2.3 m) on basement level 1 of Sendai Trust Tower. It is not a dedicated hotel parking lot, but you can use the direct elevator to the hotel. Rates are 100 yen per 15 minutes (100 yen per 30 minutes from 22:00 to 8:00). For overnight stays, the rate is 1,500 yen per night (1,500 yen for each subsequent night).

Question 11

Are there EV charging spots?

Accepted Answer

Electric vehicle charging spots are available in the Sendai Trust Tower parking lot (2 Japanese EV chargers and 1 Tesla charger). Charging is free, but separate parking fees apply.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 13

What is the address?

Accepted Answer

Miyagi Prefecture, Sendai City, Aoba Ward, Ichibancho 1-9-1 Sendai Trust Tower

Question 14

What is the check-in time?

Accepted Answer

15:00.

Question 15

What is the check-out time?

Accepted Answer

12:00.

Question 16

Is there parking available?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 17

How do I get there?

Accepted Answer

About 7–10 minutes walk from JR/Sendai Subway Station; about 2 minutes walk from Aobadori 1-chome Subway Station on the Nanboku Line; about 15 minutes by car from Sendai-Miyagi IC on the Tohoku Expressway

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