Question 1

Is there a shuttle from Shin-Shirakawa Station?

Accepted Answer

The shuttle bus between Shin-Shirakawa Station and British Hills operates by advance reservation only. To use this service, please reserve in advance by phone (0120-131-386).

Question 2

Is there a cancellation charge?

Accepted Answer

Cancellation charges apply as follows: one day before — 30% of accommodation fee; same day — 50% of accommodation fee. Please confirm details when making your reservation.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. These may vary depending on the plan.

Question 4

What are the number and types of guest rooms?

Accepted Answer

We have a total of 36 guest rooms. There are 17 different room types, each designed with distinct British-style interiors.

Question 5

What is the atmosphere of the building and interior like?

Accepted Answer

Everything from building materials to furniture and furnishings is exclusively British-made, recreating a medieval English streetscape including signage and road signs. Various buildings are scattered across extensive grounds centered around a manor house.

Question 6

Can I use this as a regular hotel? Is language training mandatory?

Accepted Answer

British Hills can be used freely as both a language training facility and as a standard resort hotel. Participation in language training is not mandatory. You can also enjoy a stay in a British atmosphere or use the facility for day visits.

Question 7

Can I use it as a day visitor?

Accepted Answer

Day visitors can use the restaurant and view the facility. You can enjoy touring the interior with British antiques for an admission fee of 200 yen. Guests can enjoy afternoon tea and more without staying overnight.

Question 8

I understand it was established in 1994. What is the background of how it was created?

Accepted Answer

It was built in 1994 on the Hatori Lake highland by Sano Gakuen Foundation (which operates Kanda University of International Studies) as a language and British culture experience facility. Based on the philosophy that 'superficial training is meaningless,' all building materials were imported from the UK for its establishment.

Question 9

Is it okay if I don't speak English?

Accepted Answer

Japanese is spoken here, so it's fine if you don't speak English. However, the facility has many foreign staff from former Commonwealth countries, and if you wish, you can enjoy communicating in English.

Question 10

Can I enjoy British-style afternoon tea?

Accepted Answer

We offer British-style afternoon tea featuring traditional British sweets, cakes, homemade scones, and traditional sandwiches. Day visitors are also welcome to use this service.

Question 11

Is there a parking lot?

Accepted Answer

Free parking for 60 cars is available. During the snowy season (late November to early April), please be sure to use studless tires or tire chains.

Question 12

Is there parking?

Accepted Answer

Yes, it is available. For details, please contact the facility.

Question 13

What time is checkout?

Accepted Answer

10:00.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

How do I get there?

Accepted Answer

About 40 minutes by car from JR Tohoku Shinkansen Shin-Shirakawa Station (shuttle bus available, advance booking required) / About 40 minutes by car from Shirakawa IC on the Tohoku Expressway

Question 16

What is the address?

Accepted Answer

1-8 Tarao Shibakusa, Tenei Village, Iwase District, Fukushima Prefecture

Question 17

Is Wi-Fi available?

Accepted Answer

No, it is not provided.

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