Question 1

How do I get there from Tokyo?

Accepted Answer

There are direct services to Saitama-Shintoshin Station from the Tokyo and Ueno direction on the JR Keihin-Tohoku, Utsunomiya and Takasaki lines. From the Tohoku and Joshin-etsu directions, take the Shinkansen to Omiya Station next door and change for one stop.

Question 2

How do I get there from the nearest station?

Accepted Answer

About 1 minute's walk from JR Saitama-Shintoshin Station. From the ticket gates to your room you need no umbrella even in the rain, and moving with a suitcase is easy. From JR Kita-Yono Station it is about 8 minutes' walk.

Question 3

How do I get to Saitama Super Arena?

Accepted Answer

About 1 minute's walk from the hotel to Saitama Super Arena (GMO Arena Saitama), making it an ideal base for concerts and sporting events.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 11:00. Times may differ by plan, so please check the details of the plan you have booked.

Question 5

Is the hotel accessible?

Accepted Answer

The hotel is accessible. It is connected to the station without going out in the rain, and the layout is easy to use in a wheelchair. Please contact the hotel directly for details.

Question 6

What sights are there nearby?

Accepted Answer

There is plenty nearby: Saitama Super Arena (1 minute's walk), Keyaki Hiroba (2 minutes' walk), the Saitama Mint Museum (11 minutes' walk) and the Omiya Bonsai Art Museum (5 minutes' walk from Toro Station).

Question 7

How many rooms are there, and what types?

Accepted Answer

There are 157 rooms in total, in a wide range of types including single, double and twin, with a calm design taking the zelkova tree as its motif.

Question 8

Do you take families and groups?

Accepted Answer

Yes, we take family and group stays, with room types and plans to suit a wide range of needs. Please see the accommodation plans page of the official website for details.

Question 9

When can I see the projection mapping?

Accepted Answer

Projection mapping is shown every day from 16:00 to 24:00 across the full 360 degrees of the atrium at the front desk, with live-action footage of the water's edge and dappled sunlight on the theme of shimmering.

Question 10

Is Wi-Fi available?

Accepted Answer

Wi-Fi and wired LAN are available in the building, including in the rooms.

Question 11

What is breakfast like?

Accepted Answer

A Japanese and Western buffet prepared with care by our chefs, well received for its wide range of dishes. Plans including breakfast can be chosen when booking.

Question 12

Is there parking?

Accepted Answer

The hotel has no car park of its own, but hotel guests may use part of the car park owned by the JR Saitama Shintoshin Building (advance booking required, charged). Spaces are limited, and bookings are taken from one month before your stay. Please tell us your vehicle type and registration and the times you will enter and leave the next day.

Question 13

What is the address?

Accepted Answer

Floors 5-10, JR Saitama Shintoshin Building, 11-1 Shintoshin, Chuo Ward, Saitama City, Saitama Prefecture

Question 14

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 15

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 16

What time is check-out?

Accepted Answer

11:00.

Question 17

What time is check-in?

Accepted Answer

15:00.

Question 18

How do I get there?

Accepted Answer

1 minute's walk from JR Saitama-Shintoshin Station. 1 minute's walk to Saitama Super Arena. One stop (about 2 minutes) from JR Omiya Station.

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