Question 1

How do I get to the hotel from Ibusuki Station?

Accepted Answer

About 5 minutes by car from Ibusuki Station on the JR Ibusuki Makurazaki Line. From Kagoshima Airport it takes about 120 minutes by limousine bus.

Question 2

What are the cancellation charges?

Accepted Answer

Cancellation charges are 20 per cent the day before, 80 per cent on the day, and 100 per cent for a no-show without notice. Separate terms apply to group bookings of 15 or more.

Question 3

Can you hold my luggage before check-in?

Accepted Answer

We will hold your luggage before check-in. Please just ask at the front desk.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is normally from 14:00 and check-out is by 11:00. Between 1 and 31 August, check-in begins at 15:00.

Question 5

Can I stay with a pet?

Accepted Answer

Please contact the hotel directly about staying with a pet.

Question 6

Is it possible to stay with a pet?

Accepted Answer

As the facility is used by a wide range of guests, please check with the hotel directly about bringing a pet.

Question 7

Are there facilities children will enjoy?

Accepted Answer

As well as sports facilities such as a football pitch and tennis courts, there is a jungle pool (seasonal) and performances to watch. It is a resort three generations can enjoy together.

Question 8

Every room has an ocean view. What is it like?

Accepted Answer

The rooms follow the gentle curve of the building and all have an ocean view over Kinko Bay, taking in the magnificent scenery of the southern sea and countryside.

Question 9

Is there an art museum too?

Accepted Answer

There is an art museum adjoining the grounds where you can see works of art. The resort combines hot springs, art and sport.

Question 10

Can I try the famous sand bath at the hotel?

Accepted Answer

There is a natural sand steam bath on the hotel grounds, so you can try this Ibusuki speciality.

Question 11

Are there non-smoking rooms?

Accepted Answer

There are non-smoking rooms. Numbers are limited, so please let us know early if you want one. If they are fully booked, we will prepare a smoking room that has been deodorised.

Question 12

Is there parking?

Accepted Answer

There is a car park. Please contact the hotel about capacity and charges.

Question 13

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 14

How do I get there?

Accepted Answer

About 5 minutes by car from Ibusuki Station on the JR Ibusuki Makurazaki Line. About 120 minutes by limousine bus from Kagoshima Airport. About 50 minutes from JR Kagoshima-Chuo Station on the limited express Ibusuki no Tamatebako.

Question 15

What time is check-in?

Accepted Answer

14:00.

Question 16

What time is check-out?

Accepted Answer

11:00.

Question 17

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 18

What is the address?

Accepted Answer

3805-1 Junicho, Ibusuki City, Kagoshima Prefecture

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