Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the building. We provide a comfortable communication environment suitable for both business and leisure guests.

Question 2

How do I get to Kumamoto Castle?

Accepted Answer

Kumamoto Castle is within walking distance. Using the Suidomachi tram stop makes it easy to explore the castle town area.

Question 3

How do I get here from the airport?

Accepted Answer

From Aso Kumamoto Airport, take a limousine bus to central Kumamoto, then walk about 5 minutes from Suidomachi tram stop. By taxi, the journey from the airport takes approximately 35–40 minutes by car.

Question 4

Can I check in late?

Accepted Answer

Late check-in is possible. Please inform the hotel of your expected arrival time in advance.

Question 5

Can I check in before 3 p.m.?

Accepted Answer

Early check-in may be possible depending on your dates. Please contact us in advance as room preparation is required.

Question 6

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00 and check-out is 10:00. Depending on the date, we may be able to accommodate check-in before 15:00. Please contact us in advance.

Question 7

Are there barrier-free facilities?

Accepted Answer

Tactile paving is installed in the hallways throughout the building, and the design allows smooth wheelchair access from the entrance to guest rooms. Universal rooms are also available.

Question 8

What types of guest rooms are available?

Accepted Answer

We offer Japanese-style rooms, twin rooms, single rooms, and universal design rooms. With 60 rooms total, we are a compact hotel known for attentive service.

Question 9

Can the facility be used for weddings and banquets?

Accepted Answer

We are fully equipped with a variety of wedding and banquet facilities to suit different scales and purposes, including the chapel "Angel" and the banquet hall "Liandeur" with sparkling crystals on the ceiling.

Question 10

What kind of menu does the restaurant have?

Accepted Answer

Our open and bright restaurant overlooks the greenery along the Shirakawa River, where we serve carefully prepared breakfasts, lunches and dinners featuring Kumamoto ingredients. You can enjoy the chef's signature dishes made with seasonal ingredients.

Question 11

Is there a parking lot? What are the charges?

Accepted Answer

There is a dedicated parking lot in front of the main entrance with capacity for 110 vehicles. For guests, the rate is 1,000 yen per night (24 hours). If you book through our official website, parking is complimentary. Large vehicles (trucks and buses) require advance reservation.

Question 12

What time is check-in?

Accepted Answer

15:00.

Question 13

How do I get there?

Accepted Answer

About 5 minutes on foot from Suidomachi tram stop on the Kumamoto City Tram. About 10 minutes by car from JR Kumamoto Station. Kumamoto Castle and the entertainment district are within walking distance.

Question 14

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the building.

Question 15

What is the address?

Accepted Answer

14-1 Suidomachi, Chuo Ward, Kumamoto City, Kumamoto Prefecture

Question 16

Is there a parking lot?

Accepted Answer

Yes, it is available. Please contact the facility for details.

Question 17

What time is check-out?

Accepted Answer

10:00.

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