Question 1

Can I use Wi-Fi in the guest rooms?

Accepted Answer

Wireless LAN (Wi-Fi) and wired internet access are available free of charge in all rooms.

Question 2

How do I get there from JR Matsue Station?

Accepted Answer

From JR Matsue Station, it is approximately 10 minutes by taxi, or approximately 7 minutes by Matsue City Bus to the "Matsue City Hall" bus stop, then a 1-minute walk. If using Ichibata Railway, it is approximately 3–4 minutes on foot from Matsue Shinji Lake Onsen Station.

Question 3

How long does it take from Izumo Airport to the hotel?

Accepted Answer

From Izumo Enmusubi Airport, take a shuttle bus toward Izumo Station, then continue toward Matsue. By car, the journey takes approximately 40 minutes.

Question 4

Is there a spa or massage service?

Accepted Answer

We have a full-service spa in the hotel where you can enjoy massage. For details, please check our official website or contact the front desk.

Question 5

What are the check-in and checkout times?

Accepted Answer

Check-in is from 15:00 and checkout is until 11:00. Times may vary depending on your plan, so please confirm at the time of booking.

Question 6

Do you have non-smoking rooms?

Accepted Answer

We offer non-smoking rooms. Please let us know your preference for non-smoking or smoking when making your reservation.

Question 7

Can families with children stay here?

Accepted Answer

We welcome families with children. If your child will be sharing your bed, please confirm this in advance. We also have some barrier-free facilities.

Question 8

What types of rooms do you have?

Accepted Answer

Our rooms, renovated in 2021, include single, twin, and double rooms, as well as "Lake View" rooms overlooking Lake Shinji and luxury twin rooms. Each floor features concept areas themed around ancient Japanese colors.

Question 9

Do you have private baths?

Accepted Answer

We offer private baths. If you wish to enjoy a private bath, please inquire at the front desk.

Question 10

Do you have a hot spring or public bath?

Accepted Answer

We have a large natural hot spring bath from Matsue Shinji Lake Onsen on the top floor, equipped with a sauna as well. The panoramic view bath offers a scenic view of Lake Shinji.

Question 11

Where can I eat?

Accepted Answer

We serve breakfast and dinner buffets at a restaurant with views of Lake Shinji. Dinner features a live kitchen with steak and Japanese, Western, and Chinese dishes. Breakfast is a variety-rich buffet style.

Question 12

Is there a parking lot? What is the charge?

Accepted Answer

We have an outdoor parking lot with approximately 170 spaces. The rate is 500 yen per night (for guests only) and advance reservation is not required. Valet service is not available.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 15

Is there a parking lot?

Accepted Answer

Yes, we have parking available. For details, please contact the facility.

Question 16

What is the address?

Accepted Answer

Shimane Prefecture, Matsue City, Chidori-cho 30

Question 17

How do I get there?

Accepted Answer

Approximately 3 minutes on foot from Matsue Shinji Lake Onsen Station on Ichibata Railway. Approximately 10 minutes by taxi from JR Matsue Station. Approximately 40 minutes by car from Izumo Enmusubi Airport.

Question 18

What time is checkout?

Accepted Answer

11:00.

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