Question 1

Is Wi-Fi available for free?

Accepted Answer

Yes, complimentary Wi-Fi is available in all guest rooms.

Question 2

What is the nearest station?

Accepted Answer

The nearest is Nijō Castle-mae Station on the Subway Tōzai Line, approximately 3 minutes walk from Exit 2. Kawaramachi Station on the Subway Karasuma Line is also accessible in approximately 10 minutes on foot. From JR Kyoto Station it is about 15 minutes by car.

Question 3

Are there cultural experience programs?

Accepted Answer

We offer experience programs including "Ambassador-Led Hotel The Mitsui Kyoto Art Tour" and "A Cup of Tea at the Tea Pavilion." You can experience Kyoto culture by enjoying the archaeological remains on the hotel grounds and the seasonal courtyard garden.

Question 4

What are the check-in and checkout times?

Accepted Answer

Check-in is from 15:00 and checkout is until 12:00. Marriott Bonvoy Platinum Elite members and above may be eligible for late checkout until 16:00 subject to room availability.

Question 5

What types of restaurants are available?

Accepted Answer

The facility has four dining venues: "Toki" (innovative Kyoto French), "Forni" (Italian with wood-fired pizza), "The Garden Bar" (bar & lounge), and "Shiki no Ma" (Japanese cuisine and tea ceremony). All are arranged around the garden courtyard.

Question 6

Have you received Michelin keys or hotel awards?

Accepted Answer

We received the highest rating of "3 Michelin Keys" in the Michelin Guide Hotel Selection 2024 and 2025 for two consecutive years, as the only hotel in the Kansai region to receive this honor. We have also been awarded "5 stars" for four consecutive years in the Forbes Travel Guide and have been selected for "The World's 50 Best Hotels."

Question 7

Can I stay with children?

Accepted Answer

Children are welcome. The Thermal Spring SPA is normally for guests 16 and over, but between 10:00 and 16:00, children aged 4 and above may use it. Please confirm details with the hotel at the time of booking.

Question 8

What types of guest rooms are available?

Accepted Answer

We offer 160 rooms in total, including 22 suites. All rooms are spacious at 50 m² or more, featuring design inspired by the aesthetics of Japanese tea rooms interpreted in a contemporary style. Stone bathtubs are installed in bathrooms, and some suites include a private Japanese garden.

Question 9

Do you have hot spring or spa facilities?

Accepted Answer

We have "Thermal Spring SPA" which uses natural hot spring water from approximately 1,000 meters below ground on the premises. You can enjoy the heated swimming pool (7:00–23:00) in swimwear; available for ages 16 and over (ages 4 and over during 10:00–16:00). The space features a quiet, cave-like atmosphere.

Question 10

Is it convenient for sightseeing at Nijō Castle?

Accepted Answer

Yes, the hotel is positioned directly opposite Nijō Castle, separated only by a street. You can visit Nijō Castle within a few minutes' walk—an excellent location.

Question 11

Is there parking? What is the charge?

Accepted Answer

We have a paid parking lot (28 spaces) on hotel grounds. The rate is 4,000 yen per day. Please contact the facility in advance to reserve a parking space. Valet parking is also available.

Question 12

What time is checkout?

Accepted Answer

12:00.

Question 13

What time is check-in?

Accepted Answer

15:00.

Question 14

How do I get there?

Accepted Answer

3 minutes on foot from Exit 2 of Nijojo-mae Station on the Subway Tozai Line, 10 minutes on foot from Exit 2 of Kawaramachi-Oike Station on the Subway Karasuma Line, approximately 15 minutes by car from JR Kyoto Station.

Question 15

Is there parking?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 16

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 17

What is the address?

Accepted Answer

Kyoto Prefecture, Kyoto City, Nakagyō Ward, Abura-koji-dōri Nijō-sagaru, Nijō Abura-koji-chō 284

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