Question 1

Can I use Wi-Fi?

Accepted Answer

Wireless LAN is available throughout the building. Please confirm details with the front desk at check-in.

Question 2

How do I get here from JR Matsue Station?

Accepted Answer

Approximately 10 minutes by taxi from JR Matsue Station, or about 7 minutes by Matsue City Bus (outer loop northbound line) to "Matsue City Hall" stop, then approximately 1 minute on foot. From Ichibata Railway Matsue Shinji Lake Onsen Station, it is approximately 7 minutes on foot.

Question 3

Are there guided tours of the area?

Accepted Answer

The hotel operates an "Urban Enishi Travel" regional guided tour. You can enjoy the history, culture, and nature of the Matsue and Izumo areas with the guidance of local guides. We also offer half-day guided tours to Izumo Taisha and Inasa Beach (with hotel shuttle service).

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is until 10:00. Times may vary depending on your plan.

Question 5

What types of guest rooms are available?

Accepted Answer

We offer a wide range of room types, including spacious twin rooms with views of the lake, river, and castle town; triple family rooms equipped with a mini kitchen and laundry facilities; guest rooms with private hot spring baths; and Japanese-style rooms.

Question 6

Are there convenience stores or shopping spots?

Accepted Answer

A convenience store is located in the building, and coin laundry facilities are also available. The environment is convenient for business stays and extended stays.

Question 7

Is there a hot spring bath or public bath?

Accepted Answer

We have a scenic hot spring public bath overlooking the surroundings. You can enjoy Matsue Shinjiko hot spring (natural hot spring at approximately 70 degrees). You can ease away fatigue from your journey in a quiet lakeside setting.

Question 8

Can I see the sunset over Lake Shinji?

Accepted Answer

The facility is located in an excellent spot on the shores of Lake Shinji, and the sunset viewpoint where the sun sinks into the lake is within walking distance. You can also enjoy the lake views from the guest rooms and restaurant.

Question 9

Can I access Izumo Taisha?

Accepted Answer

You can access Izumo Taisha via Ichibata Electric Railway or local buses. You can combine train travel for sightseeing and visit the attractive spots in the Matsue and Izumo areas.

Question 10

Can I walk to Matsue Castle?

Accepted Answer

Tourist spots such as Matsue Castle, the Lake Shinji sunset viewing spot, and the Lafcadio Hearn Memorial Museum are all within walking distance. The location is ideal for exploring the castle town.

Question 11

Where can I eat?

Accepted Answer

At our in-house French restaurant, you can enjoy seasonal French cuisine while gazing at the lake view before you. Breakfast is also served.

Question 12

Is there a car park? What are the number of spaces and the charges?

Accepted Answer

We have a total of 80 spaces available at the front of the hotel (some with automated parking) and at the second and third car parks on the west side. Please inform us that you will be using the car park when making your reservation. There is a charge for parking.

Question 13

Is there a car park?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

What is the address?

Accepted Answer

40-1 Nishichami-cho, Matsue, Shimane Prefecture

Question 16

How do I get there?

Accepted Answer

Approximately 7 minutes on foot from Ichibata Railway Matsue Shinji Lake Onsen Station. Approximately 10 minutes by taxi from JR Matsue Station. About 1 minute on foot from "Matsue City Hall" stop on Matsue City Bus.

Question 17

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the building.

Question 18

What time is checkout?

Accepted Answer

10:00.

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