Question 1

Tell me about the spa.

Accepted Answer

The award-winning Banyan Tree Spa offers outstanding relaxation from skilled therapists, with treatment rooms that include natural hot spring water and a steam sauna.

Question 2

Are there cultural experience programmes?

Accepted Answer

Cultural programmes can be combined with your accommodation plan, including traditional craft experiences such as making bamboo chopsticks, photo shoots in kimono, and taking part in a goma fire ritual.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 12:00.

Question 4

What happens at check-in?

Accepted Answer

Check-in is handled while you sit on a sofa in the spacious lobby. Matcha is served as a welcome drink, so your stay begins with hospitality in the Kyoto manner.

Question 5

Does the hotel have a Michelin rating?

Accepted Answer

It received One Michelin Key in the 2025 Michelin Guide hotel selection.

Question 6

What are the rooms like?

Accepted Answer

All 52 rooms have a large hinoki-style bathtub of hiba wood and tatami flooring. The design takes its theme from the phrase what is hidden is the flower, from the Noh treatise Fushikaden, and satisfies the senses through the beauty of gold leaf and the feel of wood.

Question 7

Tell me about the Noh stage.

Accepted Answer

We are the only hotel in Kyoto with a Noh stage inside it. Events such as Noh performances and geiko and maiko performances are held, and the schedule is on the official website.

Question 8

Is there a natural hot spring?

Accepted Answer

You can enjoy natural hot spring water in every room, or in rooms with a private hot spring bath. The spa also has treatment rooms with natural hot spring water and a steam sauna.

Question 9

How do I get to Kiyomizudera and other sights?

Accepted Answer

The hotel stands right beside Kiyomizudera, within walking distance. Kodaiji, Yasaka Shrine and Gion are also reachable on foot.

Question 10

What dining is there?

Accepted Answer

In the hotel restaurant you can have breakfast looking onto the Noh stage. In-room dining plans are also available.

Question 11

Is there parking?

Accepted Answer

There is no general car park, but there is parking on the hotel site reserved for guests with a disability and others who need it. Other guests are asked to use a nearby coin car park in the Kodaiji area.

Question 12

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 13

How do I get there?

Accepted Answer

About 15 minutes' walk from Gion-Shijo Station on the Keihan line, or about 10 minutes' walk from the Higashiyama-Yasui stop on the Kyoto City bus.

Question 14

What time is check-in?

Accepted Answer

15:00.

Question 15

What time is check-out?

Accepted Answer

12:00.

Question 16

Is there parking?

Accepted Answer

Parking is not available.

Question 17

What is the address?

Accepted Answer

467-1 Shimokawaracho, Higashiyama Ward, Kyoto City, Kyoto Prefecture

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