Question 1

How do I get to USJ?

Accepted Answer

Take the free shuttle bus to JR Universal City Station, from where USJ is within walking distance. We're a popular base for visiting Universal Studios Japan.

Question 2

How do I get to central Osaka?

Accepted Answer

Access to central Osaka is convenient—you can relax away from the bustle while still being accessible for business trips. From JR Sakurajima Station to Universal City Station is approximately 1 minute by train, and to JR Osaka Station is as quick as 14 minutes.

Question 3

How do I get from the nearest station, and is there a free shuttle bus?

Accepted Answer

A free shuttle bus connects JR Universal City Station and the hotel. It's an ideal base for visiting USJ.

Question 4

Can we do BBQ?

Accepted Answer

We have the largest all-weather BBQ site in the Kansai region, so you can enjoy barbecue day and night. Night barbecues with friends and family are also available.

Question 5

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 15:00 and check-out is 11:00. Times may vary by plan, so please check the official website for details.

Question 6

What is the natural environment like in the surrounding area?

Accepted Answer

The facility is located on approximately 10,000 tsubo of land surrounded by forest and sea, with a forest garden full of trees and birdsong. Despite being close to central Osaka, it offers a non-everyday resort experience far from the bustle.

Question 7

Are there standard guest rooms in addition to log houses?

Accepted Answer

We have two main hotel buildings and 14 authentic log houses imported directly from Northern Europe. We accommodate a wide range of stay styles from single rooms to family and group stays.

Question 8

Is the facility suitable for families and groups?

Accepted Answer

We accommodate a wide range of guests, from solo travellers to families and group trips. Log houses are particularly popular for multi-person stays.

Question 9

Is there a restaurant?

Accepted Answer

We have an all-day dining restaurant serving breakfast through dinner.

Question 10

Is there a car park?

Accepted Answer

Yes, we have a car park with ample parking spaces on our large grounds. For details, please check the official website or contact the hotel.

Question 11

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.

Question 12

What time is check-in?

Accepted Answer

15:00.

Question 13

What time is check-out?

Accepted Answer

11:00.

Question 14

Is there a car park?

Accepted Answer

Yes, parking is available. For details, please contact the facility.

Question 15

What is the address?

Accepted Answer

2-2-15 Kitamimizu, Konohana Ward, Osaka, Osaka

Question 16

How do I get there?

Accepted Answer

Approximately 15–20 minutes by complimentary shuttle bus from JR Universal City Station (via JR Sakurajima Station)

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