Question 1

Can I arrive by bicycle?

Accepted Answer

Yes, we have a bicycle parking area. There is a municipal bicycle parking lot on B1F with a capacity of 312 bicycles, and the cost is 100 yen per visit (open 24 hours).

Question 2

How do I get here from Hakata Station?

Accepted Answer

Take the subway Airport Line from JR Hakata Station and exit at Nakasu-Kawabata Station. The hotel is directly connected to the station. The journey takes approximately 5 minutes.

Question 3

How do I get here from the subway?

Accepted Answer

Exit at Nakasu-Kawabata Station, take the Kawabata exit, and head towards Exit 6 to reach the hotel directly (approximately 162m). You can arrive without getting wet even on rainy days.

Question 4

Are there member benefits for ONE HARMONY?

Accepted Answer

ONE HARMONY members receive benefits such as point accumulation and parking discounts for higher-tier members (1,500 yen per night). These benefits apply to bookings made through the official website or via Hotel Okura's reservation centre.

Question 5

What are the check-in and checkout times?

Accepted Answer

Check-in is 15:00 and checkout is 11:00. Please confirm the details of your booking plan.

Question 6

What types of restaurants are available?

Accepted Answer

We offer a variety of restaurants including teppanyaki, Cantonese cuisine (with abundant dim sum), a craft beer brewery restaurant with wood-fired pizza, and modern French cuisine at Le Champ d'Or.

Question 7

What tourist attractions are nearby?

Accepted Answer

Hakata-za theatre (adjacent), Nakasu (approximately 2 minutes on foot), Kushida Shrine (within walking distance), and the Tenjin area (within walking distance) are all conveniently accessible for Fukuoka's cultural and entertainment spots.

Question 8

Is there a health club or fitness facilities?

Accepted Answer

We have a full-featured health club. For details about the facilities, please check the hotel's official website or contact the front desk.

Question 9

Is there a parking discount when using the restaurant?

Accepted Answer

When dining at the restaurant, we offer free parking: 1 hour free with 2,000 yen or more spent, 2 hours free with 5,000 yen or more, and 3 hours free with 10,000 yen or more.

Question 10

Is there parking? How much does it cost?

Accepted Answer

You can use the Hakata RiveLain parking lot (B3F and B4F). For guests, it is 2,000 yen per night (1,500 yen for upper-tier ONE HARMONY members). It is a large parking lot with 800 spaces and no reservation is required.

Question 11

What time is check-in?

Accepted Answer

15:00

Question 12

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the facility.

Question 13

Is there parking?

Accepted Answer

Parking is available. Please contact the facility for details.

Question 14

What is the address?

Accepted Answer

Fukuoka Prefecture, Fukuoka City, Hakata Ward, Shimokawabata-cho 3-2, Hakata Riverain

Question 15

How do I access the hotel?

Accepted Answer

From Nakasu-Kawabata Station Kawabata exit, head towards Exit 6 on foot for immediate access (direct connection). Approximately 5 minutes from JR Hakata Station by subway.

Question 16

What time is checkout?

Accepted Answer

11:00.

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