Question 1

Is Wi-Fi available?

Accepted Answer

Yes, Wi-Fi and wired internet are available. Please see your plan information for details.

Question 2

How do I get there from Naha Airport?

Accepted Answer

By car (rental car or taxi), about 75 minutes using the Okinawa Expressway. About 90 minutes by airport limousine bus (get off in front of The Busena Terrace Beach Resort). If using local bus route 120 (Nago-Nishi Airport line), get off at Busena Resort-mae and walk about 10 minutes.

Question 3

What is the cancellation policy?

Accepted Answer

This differs by plan, but for standard plans cancellation charges apply from 7 or 20 days before arrival. Please check the details of your booked plan.

Question 4

Are there spa and beauty treatments?

Accepted Answer

Resort beauty treatments are available. Please see the official website or contact the hotel directly for details of the menu and bookings.

Question 5

What are the check-in and check-out times?

Accepted Answer

Standard check-in is 14:00 (latest reception 24:00) and check-out is 11:00. Times may differ depending on the plan, so please check the details of your booked plan.

Question 6

Can I use the pools and beach, and is there a charge?

Accepted Answer

The outdoor pool, indoor pool and private beach are free for hotel guests. They can also be used before check-in and after check-out (large luggage can be left at the butler counter).

Question 7

Which restaurants have sunset views?

Accepted Answer

You can dine while watching the sunset at the main dining room Fanuan, on the terrace of the cafe restaurant La Tida, and at the seafood market Rumble Fish.

Question 8

Can I book a restaurant?

Accepted Answer

Lunch and dinner bookings are accepted. Online restaurant booking is available up to the end of the month four months ahead. For bookings five or more months ahead, please call 0980-51-1333.

Question 9

Is there transport within the hotel?

Accepted Answer

A shuttle bus circulates the extensive grounds. Guests staying in the Club Villas are also transported by cart.

Question 10

Is there a fitness gym?

Accepted Answer

The gym room has 3 treadmills, 4 exercise bikes and 3 cross trainers, among other equipment. It can be used from age 13 and shoes must be worn. Please do not use it in swimwear.

Question 11

Is there a transfer service?

Accepted Answer

A private car hire service is available (charged; advance booking required). Vehicles are limited, so please check the details when booking.

Question 12

Do you cater for food allergies?

Accepted Answer

All restaurants can discuss the eight major allergens (shrimp, crab, walnut, wheat, buckwheat, egg, milk and peanut) and the 20 additional designated ingredients. Please consult us using the designated form at least one week before your visit.

Question 13

Is there parking, and how much does it cost?

Accepted Answer

There is a car park (charged) at 2,000 yen per car per night (including tax). Spaces are limited, so please contact the hotel for details.

Question 14

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available. Please contact the property for details on where it can be used and any charges.

Question 15

How do I get there?

Accepted Answer

About 90 minutes by car from Naha Airport (about 75 minutes using the Okinawa Expressway). About 90 minutes by airport limousine bus (get off at The Busena Terrace Beach Resort). If using local bus route 120, get off at Busena Resort-mae and walk about 10 minutes.

Question 16

What time is check-in?

Accepted Answer

14:00.

Question 17

What time is check-out?

Accepted Answer

11:00.

Question 18

Is there parking?

Accepted Answer

Parking is available. Please contact the property for details.

Question 19

What is the address?

Accepted Answer

1808 Kise, Nago City, Okinawa Prefecture

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