Question 1

Is Wi-Fi available?

Accepted Answer

Wi-Fi is available throughout the building. You can use it in guest rooms and all facility areas.

Question 2

How do I get here from Fukuoka?

Accepted Answer

By car from Fukuoka city centre: approximately 1 hour 10 minutes. By train: from Fukuoka Airport, take the subway and Chikuhi Line to Higashi-Karatsu Station (approximately 80 minutes), or take a highway bus to Karatsu (Takaato Pier) (approximately 90 minutes).

Question 3

Are there activities or experience programs?

Accepted Answer

We offer a variety of hotel activities including a ping-pong room themed on Karatsu Kunchi, local culture discovery experiences, radio-controlled car treasure hunts, and aroma cosmetic water-making workshops using Karatsu's natural resources.

Question 4

What are the check-in and check-out times?

Accepted Answer

Check-in is 15:00–22:00 and check-out is 11:00. Times may vary depending on your plan, so please check the details of your reservation.

Question 5

Can we stay with children?

Accepted Answer

We welcome guests travelling with children. We offer a variety of family-friendly activities. Please confirm details regarding any additional charges for children and available facilities at the time of booking.

Question 6

Do you have conference and banquet facilities?

Accepted Answer

We have banquet halls and conference rooms that can accommodate meetings, large academic conferences, and events for groups of any size. Please contact the hotel for details.

Question 7

Do you have an all-inclusive plan?

Accepted Answer

Yes, we offer all-inclusive plans that include dinner, breakfast, and lounge access. We have various options including plans with local Saga sake and snacks. Please check our official website for details.

Question 8

Are there a public bath and sauna?

Accepted Answer

We have a public bath and sauna where you can relax while enjoying views overlooking Karatsu Bay.

Question 9

Is the location convenient for accessing Karatsu Castle and sightseeing spots?

Accepted Answer

We are ideally located approximately 1.1 km from Karatsu Castle, approximately 2 km from Karatsu Shrine, and a 4-minute walk from Niji-no-Matsubara (Rainbow Pine Grove). You can also enjoy local events such as Karatsu Kunchi nearby.

Question 10

Is there a shuttle service from the nearest station?

Accepted Answer

We operate a free shuttle bus between JR Higashi-Karatsu Station and the hotel. From the hotel: 8:50, 9:50, and 10:50 departures. From Higashi-Karatsu Station: available between 9:00–18:00 (no reservation needed, but please call the hotel after arriving at the station). Service may not be available if no staff or shuttle is on hand.

Question 11

What are the meal options and format?

Accepted Answer

We offer buffet-style meals that change with the seasons. The menu features abundant Saga local ingredients and pairs well with local sake.

Question 12

Is there parking? Is there a charge?

Accepted Answer

We provide free parking for 125 vehicles (including 8 spaces for large buses) on the hotel grounds. Reservations are not accepted; parking is on a first-come, first-served basis. We also have 1 designated space for guests with mobility difficulties in front of the main entrance.

Question 13

How do I get there?

Accepted Answer

About 15 minutes on foot from JR Higashi-Karatsu Station, or about 3 minutes by car. Free shuttle service available between Higashi-Karatsu Station and the hotel (9:00–18:00). About 40 minutes by car from Taku IC on the Nagasaki Expressway.

Question 14

What is the address?

Accepted Answer

4-9-20 Higashi-Karatsu, Karatsu City, Saga Prefecture

Question 15

Is there a parking lot?

Accepted Answer

Yes, parking is available. Please contact the facility for details.

Question 16

Is Wi-Fi available?

Accepted Answer

Free Wi-Fi is available throughout the hotel.

Question 17

What time is checkout?

Accepted Answer

11:00.

Question 18

What time is check-in?

Accepted Answer

15:00.

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